Electrolux India — Window air conditioner

Address:

New Delhi, Delhi, 110025

My AC is covered under extended warranty for two years by ELECTROLUX and I have paid to the company for this extended warranty for 2 years an amount of 3600/- through cheque No. 154967 HDFC BANK.
According to the Electrolux document No E86 2853 my warranty is valid till 24/04/2016 .
I have registered a complaint to the customer care center on 01/05/2015 (complaint No EDEL[protected]) regarding the cooling problem in my Window AC 1.5 Ton (Model no WB 52).
The Engineer visited my house with in 2 days of complaint registration and found that the condenser is not working properly due to some leakage in it. He assured me that another team will visit to complete the Job.
After 1 or 2 days the second team visited and tried to repair the condenser but during the repair the condenser got damaged. The engineer assured me that we will change it.
From that day my family is suffering. More than 8 months passed but no any proper solution is given from the company. My complaint was closed from the company on 08/05/15 with out solution. After that I have registered another complaint on 09/05/15 (EDEL[protected] it was also closed on with out solution. Another complaint registered on 01/06/15 (EDEL[protected] and was closed again than another complaint registered on 6/4/15 (EDED[protected]) and is canceled on 19/6/15 with out completing my job.
Thereafter it be came a regular practice for me to register a new complaint every week and every complaint closed with out completion, During this period of 8 month I have talked to many high level officials of the company regarding my issue they always realized my problem and assured me to handle it on priority basis but no any action is taken. I have to call to customer care and to service center officials more that 100 times but no solution of my problem is still given. I have talked to almost every key person of the service center (Mr Parveen [protected] Delhi head) Mr Qamar Khan, Mr Sachin, Mr Sudesh, ) It became my routine job to call them every day 2-3 time but still no any proper solution is provided.
After the winter started I stopped to register new complaints but now when the summer is starting again registered a complaint on 25th Feb, 2015 and the same happened again that my complaint is closed with out completion on 1st of March. I again registered a complaint on 2nd March.
Actually The required part of my AC is not available to the company that's why they all are only passing the time and trying to makeup it with unstable parts witch is not comfortable with the AC model.

My request is to the honorable court to take an action against the company and help me to provide a proper solution for the problem