Electrolux — New air conditioner | |||||
Had purchased Electrolux Split AC Model : ES12M5C on 20 March 2016. There was water leakage from Front panel and I had complained about the same to their call center on[protected] and Customer Complaint Number is EBLR[protected]. Till date no one from the Customer care Team or Service Engineer have attended to the complaint. I again complained second time on 04/06/2016 and a new complain number was provided under – EBLR[protected] . A few times some one calls and promises to send engineer tomorrow but its been 60 days and not even an engineer has come to visit let alone resolve the complaint. I want full refund of my Bill and also would want to return this AC unit back as this is a faulty unit. The team does not care for consumers and are never serious in attending to complaints. Was this information helpful? | |||||
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Electrolux India customer support has been notified about the posted complaint. | |||||
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Just now I had received a call from Electrolux representative from +[protected]. He was very rude and asked me why I have complained, I told him the complaint submitted was self explanatory and he should help me resolve it rather than question me. He rudely told me that its his job and he has the power to reject the complaint and hung up on me saying he shall reject the complaint. If this is the kind of attitude I'm resolved to go to District consumer forum to resolve this. Company executives should know how to talk to customers.
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