Address: | Pratapgarh, Uttar Pradesh, 230204 | Website: | www.electrolux.in |
I have bought a Microwave Oven model number C23J101 one month ago. The store assured me that the engineer will come within 7 days for the demo at your home. But due to bad customer service the engineer hasn't came yet. I had contacted the store guy for the same issue and he responded me by saying that he has already processed the request. After not getting the good response from the store I had called the Electrolux customer care representative and he had followed the same procedure. He again forwarded the request to the engineer and said that the person for demo will come in 24 hours. But as usual it wasn't happened. Then I called them again and they asked me to call the service center. I called them and the person sitting at the service center didn't know what is happening and he responded awkwardly. Two days later on Thursday 10th December I again called customer care and I asked her to connect with ASM. He assured me that the engineer will come to your home by Monday 14th December. And again it didn’t happen. I am still waiting for him. I don’t know what is happening. I don’t know what Electrolux is doing. It is such a big brand and genuinely I don’t want to complaint but what should I do now? What is the use of purchasing the product? Electrolux is hurting their reputation. Who wants to buy their products if they cannot look after a small issue? I am afraid that if something will happen with my product then what will I do? The service is really really poor. Please help me Electrolux if you really care about your customer rather than just keep selling. Was this information helpful? |