[Resolved]  Electrolux — Poor After Sales Service

Address:

Howrah, West Bengal

I had lodged a complaint for the repair of my AC ( 12 SCRLA1/1.0 TON XION MIRROR SPLIT) vide Docket No. EKOL[protected] on 19.08.2014, a mechanic visited and inspected the machine on 21.08.2014 and informed me that the PCB needs replacement and committed to do the job within four days. But to this evening of 26.08.2014 neither the service centre in question MICROLINK o[censored]ttarpara, West Bengal has completed the job nor has the courtesy of informing of the status of the situation.As is normally assumed that the principal(Electrolux) is always responsible for the actions ( in this case 'inaction') of the agent(MICROLINK). Under the circumstances I am inclined to take it for granted that the company(Electolux) is least interested in providing after sales service to the existing customers and is more interested in roping in new customers. In fact the service centres are in general ill equiped to render service and the company is turning a blind eye to these lapses, as a result of which the poor customer like me has to suffer. DIPAK KUMAR GHOSH Mob [protected]