Electrolux Washing Machine — Fault in drainage of water

Address:

Khordha, Odisha

Please provide as much information as possible...i have purchased an electrolux washing machine in the year 2010.the drainage system has developed snag resulting drainage of water.i had complained to insta care saheed nagar bhubaneswar.the mechanic took rs 300 as service charge but the drainage continuing .insta care was requested to provide service parts but after 20 days it is not resolved.