Electrolux — Washing machine issue

Address:

201308

Washing machine is having problem within one year of purchase. Pathetic service & No solution to problem even for many weeks. Purchase Model : Serena/Serena Elite Capacity : 6.5KG Manufacturing : July 13 Purchase : 14th Nov. 2014 Problem 1 : Pulsator issue : We have called many times to Electrolux . Send Photograph of pulsator through “whats-up” on 14th October 2015. Electrolux guy came on 15th October & have taken the Pulsator. For many weeks they have neither provided solution nor returned the old Pulsator. Ultimately we have purchased Pulsator for different company & somehow try to fit inside the machine Problem 2: Last week there was some issue, probably specific to power supply. I have requested on 9th December with complain no EGZB[protected] .This time again your guy came, said issue in chip but no solution proposed. Neither he has taken the PCB part. Again we have to take support from outside, which could not resolve. Meantime I called you for support as machine is under warranty. I have taken the machine part to Noida, near to your center (which I could not found) as your Technical support people (Vinay) confirmed they will collect it from me but you have not collected it . I have waited #30 minutes there for your people Before Problem1 & Problem2, i contacted Electrolux on 6th july 2015 related with drying issue as clothes was wet after washing but in vain. Now i am going to file complaint in Consumer Court.