[Resolved] Electrolux — Your subsidiary in Egypt

[Resolved] Electrolux — Your subsidiary in Egypt

S Sheno

I had a very bad experience with your subsidiary in Egypt maintenance department I ask them a few days ago to change the heater in my place around 100 km from Cairo they give an appointment from 1 am to 7 pm I went there especially for this purpose and no body appeared or call to apologize and when I called the call centre they said they do not have access to the responsible eng and just ask me to submit complain the second day which I did under number 1029294 and nobody care to call I can believe the humiliating way they trat people with it should be a reputable company who respect the name Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

HishamH

Last Saturday 12/Sept/2015 one of you technicians came to my home to fix the spinning as the machine was working normally but the ‘spin’ only was not working.
He opened the machine top part and worked in the machine internal components. Then he said that it needs to be sent to the service center to replace a board-card. I told him that I couldn’t live without the washing machine as it is needed on daily basis and I will buy a new one from Electrolux (Zanussi).
I asked him to assembly the machine again as I need the washing machine. I have a dryer and can live for couple of days without spinning until I buy another one.
Next day I tried to open the washing machine, it never started. I called the call center on Sunday 13/Sept/2015 around 10am (#16238) and they told me to call again 8pm. I called & Eng. Sherif confirmed that he will send someone to fix after 2 days. No one came after 2 days and I called Eng. Sherif again. He confirmed that he will send someone the second day. No one came & I called the call center and Eng. Mina replied and confirmed that someone will come. No one came and I called Eng. Mina again the second day and he gave me another technician name Mr. Maged (mobile# [protected]). I called Mr. Maged and he confirmed he will send someone and no one came.
Today 19/Sept/2015 and no one came and my washing machine is no totally damaged by your technician.