[Resolved]  Bajaj / Morphy Richards — Harrasement by customercare

Address:

Lucknow, Uttar Pradesh

I had purchased a MORPHY RICHARDS ELECTRIC STEAM IRON from CSD Canteen at lucknow. The same became defective hence I contacted Bajaj customer care CHAWLA ENTERPRISES ' MAHAVEER COMPLEX ,NEHRU ROAD SADAR BAZAR LUCKNOW CANfifteen daysTT. ON 22 Sep 2012. Tele contact no given to me was [protected] to enable me to check progress of repairs. Several attempts to contact this no was futile as either it was switched off or not attended. After a week I paid a visit to the shop and was told nothing had been done and they have a right to take at least 15 days for the work.Later also all attempts to contact them on phone was futile.Several visits also brought no results.On 08 oct 2012 out of frustration I contacted the local office of bajaj electricals . They conveyed to me that the equipment could not be repaired due to non availability of spares and that another non steam iron would be given to me. I had clarified to Chawla enterprises earlier that my iron was not within gurantee period. Next day on 9 oct 2012 visited chawla enterprises to collect either the new iron or my old one. All this while the agency refused to take any call on the mob no given.They now told me that I was required to pay for the iron released on 08 oct 2012. They would not explain to me as to why I should do this and asked for my old iron which they were unable to produce. Till date they have not returned the same. In the entrire episode the customer care agency showed utter lack of courtsey, interest and efficiency besides wasting my time and fuel in the numerous visits to their shop.