LG / LG - CTV - 29 FD 7RGE — REPLACEMENT OF PICTURE TUBE

Address:

Chennai, Tamil Nadu

I purchased the above mentioned tv on 11/07/2009 through "FOMRA&CO" 69,Purasawalkam ch-07
Yesterday while switching on the tv there was no display and nothing appeared on the screen instead there was some noise coming from behind the tv hence we found that there is some fault.So we called the LG service center and filed a complaint, as per our complaint an engineer named Mr.satyanarayanan(ph no.[protected]) came to our house and checked the tv.The engineer informed that the picture tube is not working and has to be replaced.
Being a valuable customer of your company(ie.I not only purchased a tv of LG product but also a washing machine and an air conditioning machine on the hope that LG is a good company) I was shocked to hear that the picture tube was gone,at first i thought that there must be some problem in the wiring or in the mother board.Picture tube being the major component of the tv ,so it must be manufactured properly compared with the other components and i didn't expect this from ur company.Therefore i am having a major doubt that how the picture tube has come under repair or replacement when other smaller components are fuctioning properly that too within 3 years from the date of purchase.
So i kindly request you to replace the picture tube since it is the company's fault for manufacturing such a poor product.
I would also like to mention that i purchased a tv of "WESTON" company 21 years back and still now there is no fault in picture tube though many problems occured with the other components and this tv is still available in my house for your verification,if needed.It is also evident that the picture tube of the LG tv may be an old one or must be the manufacturer fault.
In view of the above,i hope that the company will replace the picture tube without any charges and not forcing me to move with the consumer forum for settling this issue.
I am expecting a positive reply from ur company soon by mail to: [protected]@gmail.com([protected])