[Resolved]  Philips India / Food Processor — not working properly

Address:

South West Delhi, Delhi

New Delhi-110046
Dated :16.05.2013


Subject : Complaint of Food Processor, the product of Philips.

Sir,

It is to inform you that in December, 2011, I have purchased a food processor of philips company. After purchase, I have faced so many problems with your food processor. If we see the history of online complaints made for repair of this food processor we will be surprised. Sometimes back it was taken by the service center, Vikas Puri, New Delhi for repair, for near about 10 days but after few days the same problem was occurred. Not a single technician could resolve the problem.

But in the latest complaint made on 7th May, 2013, a technician of the company was come on 8th May, 2013 and resolve the problem of lock. But on the very next day the same problem was again occurred. I once again, as usual, made an online complaint (No.[protected] on 10th May, 2013 with subsequent reminders on 11th , 13th , 14th and 15th May, 2013. On 15th May, 2013, a technician made a call to me that there is a complaint of food processor. He came on that day and tried to resolve the problem. But he left with the words that the lock of the machine is not working properly, he will come on Saturday or Monday i.e. 18th or 20th May, 2013 with a lock and replace it. For the time being the food processor can be used, the machine it will work.

I was shocked when I saw my e-mail account on 15.05.2013. I received an e-mail on 15.5.2013 made by the company or service center in which they mentioned that the complaint made on 10.05.2013 has been resolved. Whenever company's technician’s words were that he will come on Saturday or Monday i.e. 18th or 20th May, 2013 and resolve the problem with replacement of the lock. It is not understood that without confirmation from the customer about the complaint how the company can send an e-mail that complaint has been resolved whenever it is pending.

It is humbly requested that the same complaint may kindly be resolved on urgent basis.

Regards

Harish Kumar
RZ/G-33, West Sagar Pur,
New Delhi-10046.
[protected]