[Resolved]  Rediff Shopping / JBL iPhone Headsets — Selling fake or Chinese products.

Address:	B-B3/2, Mahesh R.H.E, Mahesh, Hooghly, West Bengal
Website:	facebook.com/mukherjee.prithu2012

I had placed my orders on a JBL and an iPhone headset on Rediff Shopping a week ago. Pictures and details found over there said that the products were genuine. Products got delivered correctly and on right time. I asked the courier service personnel whether I can check the material before accepting. They said that this facility is not provided. Well, after that I didn't care much as the website said the products were legitimate. I accepted both of them costing Rs.325.00/- and Rs.300.00/- respectively. I opened them and found that the JBL headsets were broken. Had design problem and other problems in hearing. The sound quality is not clear, sounded almost like those 80rupee headsets available in the Shealdah market. Same thing happened with the iPhone headset. I found that it was a Chinese product provided to me by rediff shopping. Even there is no microphone to be used while making a call. I mean this thing is really ridiculous. They are cheating on their customers by selling fake items over the internet.

I tried to contact them via phone using their toll free customer care number. But every time I ring them up the automated voice response says, "all out customers care executives are busy at the moment". This is one hell of service and its irritating. I found no solution than contacting consumer forum. Looking forward for some help now. If I could, I would have thrashed them all in open public. I want them to either to refund my money or to replace the products with a genuine product. Please help.