[Resolved] Elica — Extremely Poor Product & Service

arpit127

from Pune, Maharashtra

Address:

Pune, Maharashtra

My Elica chimney is not working since 1.5 months. I have launched a complaint to Elica customer care since then but till date there is no action taken. Despite of hundreds of calls to customer care and service center, there is nothing done. First of all, the customer care number gets disconnected automatically after 2-3 rings. After this trouble also, if I am able to reach the customer care once in 2-3 days after trying 10 times a day, all I get a response is we will look into it. There is no supervisor or manager to whom you can connect. This is just not the product one should buuy. Strongly recommend NO BUY for the products of this company

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Complaint marked as Resolved

Oct 31, 2014

Suren.p's response Dear Customer, Due to system error we were not able to pull your details from the system. Pl share with us your contact # so that we can get in touch with you to resolve the issue. For any further assistance , pl. call our customer care number[protected] /[protected] , or email us at [protected]@elica.in. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care. Thank You Elica Customer Care