Elica India Complaints & Reviews

My 3+ year old cooktop has developed an issue. Technician from Akhand Enterprises visited and said that two out of four burners have melted and need to be replaced. I cannot fathom as to how burners can melt in such a period. It seems to be a manufacturing defect.
I expect the company to replace them free of cost....

PRODUCT NAME: ELICA DT FLEXI FB MFC 4B 70 SWIRL
DATE OF PURCHASE:23/08/2022
AGENT OF ELICA: SANJAY AGENCY
PLACE: KOLKATA
I am writing to formally lodge a complaint against Elica regarding the consistent malfunctioning of the gas cooktop that I purchased approximately one year ago. Despite numerous service calls (approximately 15-20 times), the persistent issue with the burner's functionality has not been adequately...

Hi - we have the above product installed by ELICA 9-10 years ago. The motor is installed on the outside as it is a split chimney. This installation was done by ELICA when we bought the product. The motor is not working properly and could have capacitor or winding problem. We have raised multiple service requests. As motor is installed outside (by ELICA), the service agency is not ready to service the same. Their seniors are unable to solve...

They have delivered a defective product, which they initially denied to fix, after persistent follow up their technician visited and tried to fix the issue with multiple part changes but the issue has not been resolved. Now they want to take my product to their laboratory for conducting quality tests. This is highly unacceptable that my brand new product is taken back to their quality department for experimental testing.

My...

Month back i file a complaint regarding the elica product
3 times person need to come resolve the issue again same complaint
After this they used to call from unknown number for the feedback every day i am getting 3-4 unknown calls from elica service center pan india for the feedback
I am not interested in giving any feedback to the company but on calls multiple times i said kindly do not call me again for the feedback...

Complaint no. GJE[protected]
Dt: 03rd january 2024.

Gas leakage from one of the burners of Elica cooktop.
Raised complaint earlier on 29th December 2023 and technician visited and charged INR 450 and invoice not received yet.
Issue is still not resolved and the ticket was raised again on 03rd January 2024.

After reminding a couple of times on the customer call number, I still haven't found...

Hi,

I have taken AMC service ID# 18504 on 12/01/2023 for Elica chimney, which includes 2 services: deep cleaning and normal cleaning. During the second service, the technician was unable to open the filter and mentioned that a senior technician would be sent. However, after a few days, I received messages stating that my tickets were being closed falsely citing 'customer not available at home'. Despite several customer calls,...

First complaint made on 27th oct. no resolution. second complaint made on 5th nov, still no one came to resolve it. there is leakage in gas still your company has no action plan to make quick resolution to it. its been more than 20 days now. payment taken on account of servicing. but still the same problem. waste people you all are. only know to sell products no service...

I have done servicing for Elica 4 burner gas stove which is charged me Rs 750 for servicing and one small part is changed for Rs.2250 which is very high cost. Service man did not provide me bill. I called multiple times to customer care for bill, but they did not sent bill yet. I am not satisfied with service, and I have a doubt about originality of part changed. Could you please refund my Rs. 3000. If not, I want to go to consumer court...

I have purchased top end Elica gas hob 2 years back which is costly in comparison to rest all the brand having similar models. Two of the burners are not working at all and other 2 have very minimal flame. I am unable to even get the price of burners. To replace those burners I have been trying to reach elica customer care and all available contacts since a month but no luck. Either calls go unattended else no proper information. Moreover...

I bought AMC for my hob and chimney in Oct 2022, where it was mentioned to me that I will get 3 service in this AMC for the product.

Not Elica customer care is telling that this policy is changed in 2000 and providing only 2 service.

How elica sold this to me in 2022 and mentioned 3rd service row in the document.

Attaching part of the document. Can share the full doc when needed....

Sir I have purchase whirlpool ( Owned by Elica) automatic gas cook top in March 2023 from Vijay sales Asharam road branch, Ahmedabad and very next week I started rasing complaints for it. So this real harassment for me as such each and every time executive come and make visit and says it will not happen next time.
I have vested lot many time for this complaints . As such soon after I purchase the complaints started so I ask company...

I had purchased Elica WDFL 606 HAC LTW
MS NERO Auto Clean Wall Mounted Chimney on[protected].

I am experiencing that everytime oil is not collected into the tray instead it goes to the front panel side due to this flash light is jam with oil.

My submission is that my chimney was either not properly installed or it has manufacturing defects due to which oil is dipping from front side. In both the scenario...

Hi

I had placed an ordered for 3 burner elica hob, but the product received was 4 burner which does not fit my requirement. Since i was waiting for the installation team, i did not open the pack till date. meantime the return date got over, but when opened today its a wrong product i received. I would like to get this informed to the seller and get a replacement. Please help on this.

Order Number:[protected]br...

Hi

I had placed an ordered for 3 burner elica hob, but the product received was 4 burner which does not fit my requirement. Since I was waiting for the installation team, i did not open the pack till date. meantime the return date got over, but when opened today its a wrong product I received. I would like to get this informed to the seller and get a replacement.

Please help on this.

Order...

Hi Sir. I am facing issue with Elica Hob. I purchased this product on 3rd March 2023. From the next day i have issues with auto ignition. I have made more than 10 complaints. My issue is not resolved. Now my utensils are getting blac with smoke. The service engineers are not good. Every time tjey come and do temporary fix and go away. Iwant my issues to be fixed...

We purchased a chimney in April 2022. It was not in use for the first 6 months as our house was under construction and we moved in only by Oct 2022 only after which we started using the chimney. Faced an issue few months back where the chimney did not work and the service technician came and informed that the capacitor had gone bad and it needed replacement. We had to pay out of pocket even though the product was inside 1 year. Now, since...

I bought elica Hob in Oct 2022 and got delivered in NOV 2022 from Kohinoor Life style Andheri west Link Road.
( Sales man - Irfan)

Model : Elica Hob Flexi DFC FB4B70
EFLS601HACVMS 841460.

In November itself, there was the wiring issue detected. The whole wiring was replaced in the 1st month o[censored]sage.

Since then two times leakage was detected, there were chances of fire in the house....

I bought elica Hob in Oct 2022 and got delivered in NOV 2022 from Kohinoor Life style Andheri west Link Road.

Model : Elica Hob Flexi DFC FB4B70
EFLS601HACVMS 841460.

In November itself, there was the wiring issue detected. The whole wiring was replaced in the 1st month o[censored]sage.

Since then two times leakage was detected, there were chances of fire in the house. I detected at right time....

I bought elica Hob in Oct 2022 and got delivered in NOV 2022 from Kohinoor Life style Andheri west Link Road.

Model : Elica Hob Flexi DFC FB4B70
EFLS601HACVMS 841460.

In November itself, there was the wiring issue detected. The whole wiring was replaced in the 1st month o[censored]sage.

Since then two times leakage was detected, there were chances of fire in the house. I detected at right time....