[Resolved]  Elica — Not attending to complaints-replacement of spares are not done for over six months.

I have purchased a cooking range from this companyduring June 2012. As per the requirements the equipment was serviced by the company's authorized technicians. In the month of Dec. their service technician was called to service the equipment, While repairing he broke the self ignition plug and also cut open some screws. He collected Rs.300/- as service charges against the fixed service charges of Rs. 250/- and promised to replace the plug shortly. The customer service was again contacted during Feb 2015, the same technician called in and informed that the item is out of stock, he demanded the visiting charges. This issue pending since then, any number of calls to its corporate office, service centres and also to its principals are futile. Every time they say that the spares are not in stock and they would attending to it shortly. The question is how many months we have to wait still, already over 7 months are past. We go on the advertisements they cheat the people with in-efficient equipements and there is no binding on such MNC's in the Country as to the quality of the product they market in India