[Resolved] Elica — Very Very Poor Service | |||
2 weeks back i had a issue with my newly bought elica chimney (Vento 60) model. The service engineer had a visit to my place and confirmed that the mother board has burnt and damaged completely and needs replacement. The took all the guaranty card, sale receipt and mother boards photo and told that the item will be replaced within 10 days. The items has be shipped from Pune so it takes some time. After 2 weeks over there is no response from them and when we call back they are saying it is high priority and it will be resolved quickly. My question is that the way Elica serves it is customer ? I purchased these items based on the review i got that it has good service. It failed to my expectation too early. I just have to wait and see when this problem is going to be resolved. Was this information helpful? | |||
Complaint marked as Resolved
After following up with many people starting from customer care, the elica showroom from where it was purchased continuously for 3 weeks and making tons of calls (even i had to call 2 times from US), finally it spare parts has been changed and the problem got resolved. Sep 23, 2014 Prajakta. V's response Dear Mr Haraprasad
The complaint given by you was resolved as there was no response on the mobile number provided : [protected].
I have also called you today at 11.50 am and the number is switch off.
We have alos sent SMS on the same number.
copy of SMS attached below.
Dear Customer, We tried calling you however there was no response. Your case id is 17033 . Kindly contact us on[protected]. - Elica India.
Oct 04, 2014 Elica Suren's response Dear Mr.Haraprasad,
Please accept our sincerely apologize for inconvenience.
As per the feedback taken today the issue has been resolved.
We request you to drop us your feedback & let us know if you are facing any issues update your status.
For any further assistance, pl. call our customer care number[protected] /[protected] , or email us at [protected]@elica.in. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care.
Thank you
Elica Customer Care
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37/1/1 Kondhwa Pisoli Road , Pisoli, Pune, Maharashtra, India - 411060
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