[Resolved]  Eminence Immigration — Mishandling of the pr process

Address:	Hyderabad, Andhra Pradesh
Website:	www.eminenceimmigration.com

This is a complaint about eminence immigration consultants (Location : hyderabad).
As per my initial discussion, evaluation was done by the consultant and they updated that my profile is suitable for canada as well as australia for immigration purpose.
In march 2015, i made a payment of rs 51300 in march 2015 and requested him to process my file for australia and the agreement was signed with the consultant.
After payment was done, i was communicated by the consultant that i need to wait till january 2016 to complete 9 years of relevant experience to claim the 5 experience points for australia, as there will be deduction of few years from my total work experience. At the same time, they offered to apply for canada under “express entry” as the profile was suitable for canada as well by paying 40% additional fee of the amount paid earlier. I made a payment of around rs 23000 in january 2016 as well.
It’s been more than 1 year 6 months when the communication started with eminence and more than a year when the payment was done for australia process, however i am nowhere at this point.
All the educational, experience and duty letters were shared well in advance and still the scrutiny was not done at all from the eminence executive and as the outcome the job code chosen was acs was network admin instead of network and system engineer. Consultant never checked with me about the job code and proceeded with his own will.
Due to his negligence, acs result was negative which was done by australian computer society after making a payment of rs 28000. So over all consultant has wasted my more than 1 lac inr.
When i asked the reason for such a negligence, eminence updated that they are not responsible for the acs results and they are sorry about the wrong job code chosen. When i had a word with the eminence escalation team they also agreed about the wrong acs job code chosen by the representative working on it, still he said he is sorry about whatever happened however getting a negative result is not in eminence’s control.
I asked for the escalation matrix multiple times from the representative and even to the person i spoke to from the escalations team, but they kept on committing me that they will disuss and come back to me in a week’s time, but i was not contacted. After multiple follows up they kept on changing the committed timelines and said that they will give me a final resolution by april’16 second week, however, no one contacted me even after sending reminder to them.
I would thereby request you to please look into this matter and take the remedial steps.