Employees' State Insurance Corporation [Esic] — No proper response

Address:

600047

Dear sir,
We went villivakkam esi for temporary card registration. They said there is no company seal.2nd we went with company seal, they said system problem. 3rd day they are saying we don't need company seal, we need seal from local office. They saw the company seal, but they didn't inform us to change the seal
We enquiry about local office address, they are saying ask in your office
Is it the way of giving response to people...?