[Resolved]  ESIC — Harassment

Address:

Gurgaon, Haryana

It is very difficult to avail services of Gurgaon ESIC hospital. The security staff is very rude by nature. They use profane language with consumers. In OPD they make 10 to 15 people stand in one go. The relatives of security or ESIC staff does not need to stand in QUEUE. They do not care about the severity regarding the illness the patient is suffering from. Simple blood reports which takes 2 to 3 hours to publish come after 3 days. The sample that ESIC sends to another lab outside of ESIC comes after 7 days. The big thing consumer has to go to dispensary for medicines. Most of medicines are not available in dispensary. The dispensary staff says to purchase medicines from outside and submit the bill. Again there is only one day that is Wednesday to submit the bill. The paper work is so pathetic and overall it is very difficult for a patient to wander here and there. Most of ESIC staff do not think necessary to help the consumer rather than busy in their smart phones or gossiping.