Eureka Forbes — 3rd Class Service From its Service Centers

I have a service contract with Eureka Forbes for my Inova Aquaguard and the Aqua Sai Service Center is the assigned one for my Region. I would like to highlight this to you that the service contract was signed on 20th August 2012 which mentions the following :- No. of Periodical Service/Year : 2 Replacement of Consumables Per Year : One Pre Filter Candle and Carbon Block, Two Carbon Granules & Dual Cartridge Replacements for the model applicable. Since August 2012, I hardly had 2-3 servicings till the DATE [which is out of standards]. Out of which only Once they changed the CANDLE AND THE CARBON BLOCK; nothing other than that was changed. The Aqua SAI SERVICE CENTER which has been assigned to my region, is ULTIMATE WASTE & SUCKS BIG TIME as 1) they don't provide customer service well. 2) sends the executive's without any prior information to the customer. 3) when I had called the office contact numbers following was the experience: a)representatives over there said " We don't have information as of now". b)When asked them where is your manager [Every time they have same reply] "MANAGER IS NOT WELL HE IS ADMITTED TO HOSPITAL". c)There is a Lady Clerk [unable to recall her name] who is supposed to do the documentations and give customers the call with the information about the service's : NEVER EVER HAD A CALL from HER d) When asked the representative at doorstep "how you people directly come without any prior information ?" representatives responds "OFFICE CLERK [the lady mentioned in C)] should have had called." OVER ALL of this, This is not the first time all this has been highlighted. About approx. 6 months back i had spoken to customer care and mentioned all this, they had committed that they will overcome all these issues but there are no improvements. I also had mentioned and requested to change the service center and assign me with new SERVICE CENTER so that I can have proper service with respect to my contract, but the customer care executive said "that is not possible." PLEASE PLEASE LOOK INTO THIS AS THIS IS UNACCEPTABLE SERVICE FROM SUCH A HUGE REPUTED COMPANY.