Eureka Forbes — Air purifier acton | |||||
Eureka Forbes companion for buy online “30 days money back guarantee”. I have ordered Eureka forbes Air Purifier from there online website. I have discussed multiple times before go ahead for the purchase about filters. I have been told that it has 7 physical separate filters and one of the filter is washable. But the product have only one HEPA composite filter and all other filter are in the same one filter consisting of layers in it as per there explanations. As we all know NCR is very high on pollution level thus it requested one layer of filter you can wash and remove physical large dust particles. I have requested Eureka Forbes for retune and refund the amount, its over 60 days and yet I am waiting for pick up the return item and refund. Was this information helpful? | |||||
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Eureka Forbes customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Hello Team Eureka Forbes,
Its surprising to get your response. I have really had very bad experience with Eureka forbes customer care. I have been calling them each alternate day since I have requested for refund/return to there ISD number[protected].
Each time I have been given a fake commitment to pickup the product within two days and refund will be initiated afterwards. Every time I have to share whole story to the executive. Unfortunately they discuss with their senior and update to as per there conversations.
There is no complaint ID or reference number given for each conversation.
Its really a very bad experience first time I had with online buy specially my own trust worthy company as I have customer of there products since 2006 and since then I have purchased four water purifiers from them (NOT from Online).
As per your response I am sharing my details, hope this will* may be resolve the issue.
CUSTOMER ID: [protected]
Transaction ID: 88937
ORDER ID :[protected]
RETURN Request id : #00988
I hope the above details may help you to track. I am NOT sharing my personal details here, please refer your records for contact details.
Regards,
Bhupendra
Its surprising to get your response. I have really had very bad experience with Eureka forbes customer care. I have been calling them each alternate day since I have requested for refund/return to there ISD number[protected].
Each time I have been given a fake commitment to pickup the product within two days and refund will be initiated afterwards. Every time I have to share whole story to the executive. Unfortunately they discuss with their senior and update to as per there conversations.
There is no complaint ID or reference number given for each conversation.
Its really a very bad experience first time I had with online buy specially my own trust worthy company as I have customer of there products since 2006 and since then I have purchased four water purifiers from them (NOT from Online).
As per your response I am sharing my details, hope this will* may be resolve the issue.
CUSTOMER ID: [protected]
Transaction ID: 88937
ORDER ID :[protected]
RETURN Request id : #00988
I hope the above details may help you to track. I am NOT sharing my personal details here, please refer your records for contact details.
Regards,
Bhupendra
No resolution even after 30 days of the complaint. Is really the Customer care of Eureka forbes active here?
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We regret the inconvenience caused to you. Please share with us your contact details/ complaint no/ customer ID and we will get back to you at the earliest.
Regards,
Eureka Forbes Team