[Resolved] Eureka Forbes — AMC given for corporate office in Gurgaon Payment done No services till date | |||
Our corporate office 'Fresenius Kabi Oncology Ltd., Gurgaon has given AMC to Eureka Forbes Ltd for the installed RO (Brand-Aquaguard) against PO no. [protected] (dated- 04.10.2013) & done payment of 8515 INR as a advance payment. AMC period was from 01.10.2013 to 30.09.2014. Note that according to terms & conditions 3 visits as a preventive maintenance was mentioned in PO but no engineers has come to perform this even after doing follow up. Parts like 'Filter, Solenoid Valve, pump & electronic part was also covered under this AMC. This is very serious issue as this water is used by some of our company senior authority & can cause health hazard as we don't know if RO is working or not. Such type of neglegance is not expected from company like Eureka Forbes. Please contact immediately & send some engineers for service & ask him to meet me. Waiting for response. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
please contact me @ [protected]
Dear vikku1979, thank you for sharing your contact details with us, we have made a note of it.
Our customer care executive will get in touch with you and resolve your issue at the earliest.
Regards,
Eureka Forbes Team
Our customer care executive will get in touch with you and resolve your issue at the earliest.
Regards,
Eureka Forbes Team
Eureka Forbes engineer visited today for service.
Thank you for response.
We wish again to continue this AMC for this year with Eureka Phorbes.
Regards,
Vikas Pandey
Thank you for response.
We wish again to continue this AMC for this year with Eureka Phorbes.
Regards,
Vikas Pandey
Dear vikku1979, thank you for your valuable feedback. We are glad that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
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