[Resolved]  Eureka Forbes — AMC money collected Rs 3130 for a model not entitled for AMC

Address:Tiruchirappalli, Tamil Nadu

Dear sir, I have received the invoice on 10 th september 14 for the purchase dated 21.7.2014. But I regret to inform you, that there is no reply for my complaint on refund of money collected wrongly for product Royal Rs.3130 towards AMC as detailed in my mail below. Please when you will be refunding the amount as promised ? Regards ANTONY JOSEPH Mob:[protected] sent from my ipad On 09-Sep-2014, at 4:32 pm, Antony <[protected]@gmail.com> wrote: ANTONY JOSEPH Mob:[protected] sent from my ipad Begin forwarded message: From: Antony <[protected]@gmail.com> Date: 9 September 2014 3:15:26 pm IST To: "[protected]@eurekaforbes.com" <[protected]@eurekaforbes.com> Cc: "dharmaraj.[protected]@eurekaforbes.co.in" <dharmaraj.[protected]@eurekaforbes.co.in> Subject: False promise and collected Money for AMC for a Model which does't have AMC . Dear sir, I was utilising your Aquaguard products in my home in Trichy, for the past 15 years . Lastly, I bought your water purifier model Royal and covering AMC in the past years. Last March 2014, a technician from your Trichy branch visited on some repair issue and told that this particular model does not cover AMC due to its old version and spares unavailability. Again after a month, one technician by name M.Moorthy called on and convinced and collected AMC charges for two years Rs.3130 on the same Royal Model vide your Eureka Forbes Invoice cum Receipt No.10/23484330 dt.9.5.14. The AMC is for two years from 9.5.14 to 9.5.16. After a month, when we called for a regular service, the service technician again told us that this model does not cover for AMC and wanted us to go for a new Model. Subsequently, one of your Dy.Divisional Sales Manager Mr.V. Dharmaraj, customer response centre, Trichy, Tamil nadu also visited and regreted for wrong collection of AMC to the old model and promised on 21.7.14 to refund the amount Rs.3130 within a weeks time and based on his promise we bought a new Model 'Enhance' on paying full money hoping he, being a Divisional Sales Manager will honour his promise of refunding within at least 10 days. But, now even after 2 months, i have not received neither the refund nor the original bill for the new model I purchased from him.I contacted him subsequently twice, but every time he will promise that he will revert back to me but never replied.I think that he must be under the impression that once a product is sold that finishes the sales man's responsibility. I think what your personnel are following is purely ''misselling'' and I therefore request you to arrange refund of the Wrongly collected AMC charges ( the copy of the Amc bill cited above is given to your Dharmaraj) and a original bill for the new Model bought immediately A.JOSEPH Retired V.P in a consumer industry Mob:[protected]
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Aug 14, 2020
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
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Dear Antony Joseph 1951, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you to give us another chance to serve you.
Please allow us to have this checked, we will look into this matter and help you with the best we can.
We have made a note of your contact details, our representative will get
in touch with you to ensure adequate resolution of your concern.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
This has been then resolved after my raising the complaint .Thanks for the portal.

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