Eureka Forbes — AMC service request not honoured

Address:Chennai, Tamil Nadu

Hi, I have registered a complaint on July 7th 2015 and have been following it up every day till today July 28th 2015. Problem is not solved. I tried reaching the manager and he does not pick the phone. He will not be available in the floor irrespective of whatever time you call. I have paid around 4000 and they don't care what is happening. What they do is safely open new calls so that they is saved. Here are complaint numbers. [protected], [protected], [protected]. My cust id is [protected]. Kindly help thanks and REgards Lakshmikumaran. K
Was this information helpful?
No (0)
Yes (0)
Eureka Forbes customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Lakshmi,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. We have made a note of your contact details, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team
How many chances you want to give. Today the day is 31st July somebody has come and taken the machine. God only knows when they will come. Do you expect me to call every day and ask for status? What is the manager sitting there doing. I am fed up. Please arrange for the return of the money which i have paid for the AMC. I have even raised an ombudus and this is the way you guys are running ombudus then it is awesome.

One thing i want to appreciate, atleast you guys respond to request where as your service request agent will not care expect lip service sorry for the inconvience created. Trow is saturday and it is weekend 100% we will have one architect will come and fix the problem on monday will be your reply.

This is the country which produced Dr. APJ Abdul Kalam and also people like you cheating us. What a pity, God only can save this country.
Hi Lakshmi,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7757
    Pending
    413
    Resolved
    4406
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information