[Resolved]  Eureka Forbes — Aqua guard sensa RO --regarding non attending of complaint no.-[protected] & [protected]

Dear Sir, We have been facing the problem of overflowing of water from our SENSA RO MODEL from last 1-2 months. We lodged the complaint for the same at customer care as mentioned above the complaint no's for your reference. After repeated follow up’s with concern service people & repeated complaints, We were advised by customer care to directly call the company officials at Delhi to resolve the issue. So, we contacted the Area service Manager/ Area service executive--Mr. Deepak/ Mr. Bisht but the response from their end has been pathetic and most of the time their mobile no's are not reachable. They promised us the date/ time that our complaint will be attended soon and they are tracking engineer for attending our complaint. In fact, our complaint remains unattended & nothing has been done so far . I am highly dissatisfied with the behaviour of your company official. We have done AMC of RO right from the beginning and annually renewing the same from last 4- years. Do you think after paying for services in advance to your organisation we are begging for the services and suffering undesired mental pressure from your end. Do you think we did mistake by buying your product and paying for services? Please respond asap otherwise we will left with no option but to lodge complaint in consumer forum.