Eureka Forbes — Aqua sure Xpert dysfunction (complain date: 18th June 2015)

Address:

Thane, Maharashtra

I bought Xpert in January 2015. There were hundred of choices to make but I went with eureka Forbes for being the top brand in water purification. We were hoping for the best purification and after sales service but it turned out absolutely contradictory. Place I live at has tank water/borewell supply so I opted for water purifier with TDS Controller but it's not working as it is constantly at same band(band A for municipal water) but it should be at higher band. Complained so many times but still unresolved, service executives (Vipul, Shashi) visited but it seemed they are just to get things done than resolving!! Talked to customer care thousands of times, escalated it online to Ms. Vinath Hegde (Head of customer care). All seem so irresponsible as they have nothing to do with their customers health. What all means to them is sales..BIG COMPANY BUT SMALL REPUTATION. No brand value at all. I can see so many complains here. It proves they are not working at all anything for customer satisfaction and service. Decided to launch a complain here so that others can't be fooled. I want either absolute resolution or replacement. It is illegal to play with health of people with boasting advertisements " shudh se zyada sehat ka vaada". Please think!!