Eureka Forbes — Aquagard Reviva RO

Address:

New Delhi, Delhi, 208015

I have an Aquaguard Reviva 50 RO installed (installation date- 4th december 2015). Since 18th April 2016, water filtering was very slow, hence, I complained for service on the 21st April, 2016 after which a technician turned up in the evening and the filtering speed got somewhat better. Before he left, he provided me a local number and asked me to contact the next day in case the taste of water changed.
The taste actually changed and the excess water that should drain increased manifold (earlier, the drained water was approximately 12 litres for 8 litres but now almost 40-45 liter drained to fill 8 litres only). The next day, when I called the local number in the morning and the afternoon as well, it assured me of help (morning and again in afternoon) but nobody turned up and hence, I registered a fresh complaint on 22nd April (complain no.[protected] late in the evening regarding change in taste of water and excess drain of waste water. Nobody turned up till the 26th April and hence, I complained again and this time they assured me that a reminder would be set and "my complaint would be adhered to within 2 working days" (their standard statement) but to my surprise, nobody turned up till 30th April when finally I complained and a fresh complaint number[protected] was allotted to me with their standard assurance statement.
The water tasted unusual and caused a lot of stomach problems to the members of the house. This happened due to lack of speedy service delivery by the company. Though, my product is in warranty, I had to suffer due to their irresponsible attitude towards their prospective customers.
The company should be punished by means of compensation or replacement of the product due to this unbearable irresponsibility. Other details are provided as below:

Customer's name- Rambha Tiwari
Address- 42-A Jawaharpuram, Shyam Nagar Road, New P.A.C. Line, Kanpur, Uttar Pradesh [pin- 208015]
India
Installation Date- 04/12/2015
Number- [protected], [protected].
E-mail- selfmade.[protected]@gmail.com

A solution to the problem as soon as possible would be greatly appreciated.

Thanks and regards