[Resolved] Eureka Forbes — Aquagaurdthird candle not replaced

b v rajagopal

from Nagamangala, Karnataka

Address:

Mysore, Karnataka, 570020

Invoice cum contract receipt 22778047 dt[protected]Rs3885/-)for three years. Only 2 candles have been replaced. The Mysore service center says service completed. One more candle has to be supplied and they are denying. Shylendra and Raju said they would by coming to our house on[protected]. Never turned up. Please clarify, supply candle due to me.
Inspite of going to the office no clarification was given. The manager spoke to one of his technicians on mobile and assured me that hewould visit my home next day evening ie 29 th November around 5pm. I was waiting and they never turned up. It is highly unbecoming of them. Please ensure that our Aquagaurd is fitted with a new candle that is due legally.

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Jan 1, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2016

Eureka Forbes Customer Care's response Hi B.V.Rajagopal,

I have noted your concern and would like to help you. Please share your complaint no./customer ID/contact no. as it will help me to assist you better.

Regards,
Piyush

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Comments

Varuna Singh Rautela

from Mumbai, Maharashtra

We were approached by Mr. Pratik Singhania, Marketing Manager of Eureka Forbes in June 2016.

Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]

Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.

Cheapest people and company that I have seen in my life.

Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP

If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.