[Resolved]  Eureka Forbes — Aquaguard Classic model not repaired since second week of October 2014

Address:

Chennai, Tamil Nadu

I am K.R. Sampath residing at Plot. No. 121, 2nd Main Road, A.G.s' Colony, Velachery, Chennai-600042. My contact numbers are[protected] and [protected]. I have an Aquaguard Classic model. It is under AMC for two years from10.01.14 to 09.01.16 and I have paid Rs.2725 for this.It went out of order during late first week of October 2014 and a complaint was lodged with your helpline in the second week.A Technician by name Mr. Gnanasekaran came two three days after the complaint was registered and he took away the machine to his office at Jagannathapuram, Velachery as he said there was some fault in the board. In the meantime Diwali came and he said he would repair and bring it back after Diwali. But he did not bring even 10 days after Diwali.Atlast he brought it on 2nd or 3rd of this month, but even then he could not commission it as he told he forgot to bring some wire or tube. I have been repeatedly contacting your Help Line and I have spoken to almost all the Customer Care Executives but to of no avail. I also spoke to one of your Senior Executive Mr.V.P Singh three days back, who promised to restore it immediately.But nothing has happened so far and the fact remains that the equipment is not in use for nearly a month. Apart from this, We are forced to buy water can costing Rs.35 pre can ever since you failed to repair., although we never used can water. I am extremely sorry the way in which this has been handled and strongly condemn your callous attitude to your customers. Here, I need to mention that to cover up your lapse on the complaint made in early October new complaint number is being assigned every time I approch your staff to know the status of my complaint. K.R. SAMPATH