[Resolved] Eureka Forbes — AquaGuard Duo (Unit No. 6013026 dated 27 Aug 2012) | |
I registered a complaint (No. [protected]) on 25 March '14 to get the broken tap of water purifier replaced. Received response from tel no.[protected] that it will be attended to in 2 days. On not receiving further response even after 5 days, I telephoned them only to be told that he does not cover my area (Brahmamangalam PIN 686605) and he gave me another number to contact. Since yesterday, I am being asked to call one number after another and even now everyone says that he does not cover my area!
Your service persons had no difficulty to deliver and install the equipment; so I can't understand why the reluctance to service it!
What am I supposed to do now? Does one have to go to Consumer Forum even to get such elementary services?
Gopakumar M Nair
[protected]@gmail.com
Tel:[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
Someone from your Kochi office telephoned me on Apr 4 itself and said that a technician would come to replace the broken tap and service the unit on Apr 7 Monday. But that's where things have stopped! No one called or reported on the 7th nor UNTIL NOW! It's now a further 12 days since the promise to repair the unit and 22 days since March 25 when I registered the complaint! Doesn't speak very well for your efficiency and your 'EuroSmile' promise, does it?
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7759
Pending
412
Resolved
4407
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
We apologize of behalf of our customer care executives and will make sure that adequate measures are taken in terms of their training.
We request you to give us another chance to serve you.
We have made a note of your concern details, our executive will fix an appointment at your convenience and replace the broken tap at the earliest.
We once again are truly sorry for the trouble you had to face.
Regards,
Eureka Forbes Team