Eureka Forbes — Aquaguard Enhance UV UF ordered on 27th May not delivered yet customer Id [protected] | |||
I have ordered an Aquagaurd Ehance via online Eureka forbes via customer executive she sent me an link in my mail id and i booked it and made payment, she confirmed me the product will be delivered by maximum 5 working days. And from 5th day onwards i am calling them and everyday they are saying me new new stories. Some one gave me a (complaint number #[protected] and promised me delivery within 24hrs, next day some other one promises with some other(3rd june, 2015) story saying my order has now been placed and it will take another 4-5days. Today (4th June, 2015) they are repeating the same thing, someone from Hyderabad customer care (name Preethi, #[protected] gave me my area sales manager phone no. Mr NagaWardhan Reddy, i called him up he explained me saying he can't do anything since the order is placed through online and they only process physical orders, and i am left with no solutions rather filing a complaint hope it gets resolved. Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Hello Team,
Thanks for replying and hope it gets resolve asap. I was also planning to buy the vacuum cleaner from your website but not I need to rethink on this. Also I am bit scared about the after sell service. While at the time of booking you promised me within 5 days it will be delivered and installed and now I am not even sure of the product delivery status. Only reply I am getting from your side from the past few days is "We have received your complaint and we will resolve it as soon as possible" thats it. You say this and again you probably go to some hibernation. God knows when will this be delivered.
Hoping for the best.
Regards,
Rahul
Thanks for replying and hope it gets resolve asap. I was also planning to buy the vacuum cleaner from your website but not I need to rethink on this. Also I am bit scared about the after sell service. While at the time of booking you promised me within 5 days it will be delivered and installed and now I am not even sure of the product delivery status. Only reply I am getting from your side from the past few days is "We have received your complaint and we will resolve it as soon as possible" thats it. You say this and again you probably go to some hibernation. God knows when will this be delivered.
Hoping for the best.
Regards,
Rahul
I got a reply on 4th June, that's it. What but nothing happened then thereafter i am still calling everyday to the Customer Care numbers and getting new replies the only change happened is they are saying that they now have my details, but then no answers regarding delivery. Everyday i get to hear either by evening or by tomorrow you will get a call and the call never comes to me.
Regards,
Rahul
Regards,
Rahul
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We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team