[Resolved]  Eureka Forbes — Aquaguard Enhance UV+UF

Address:

Kolkata, West Bengal

I am Hitesh Talukdar from Garia, South Kolkata. I have purchased an Aquaguard Enhance UV+UF water purifier from M/s Khosla Electronics Pvt Ltd., Garia, Kolkata (WB) on 14-Sep-2015 and subsequently delivered on 16-Sep-2015. Due to the bad taste since early days we use to avoid the Kolkata Municipal Corporation’s supplied water in our apartment and we started purchasing packaged drinking water. But recently we made our mind to buy a good quality water purifier so that we need not to purchase packaged drinking water further. So we approached the nearby M/s Khosla Electronics in our locality and we made our mind to purchase only a product of Eureka Forbes brand. Since childhood days we believed that Aquaguard is the only machine that gives pure drinking water and we all had earlier used an Aquaguard before. At Khoshla Electronics we were made convinced that the above machine will suffice our need for pure drinking water and we readily bought it on finance from M/s Capital First at a price of Rs 11800/=(excluding interest and processing fees). The machine along with Ironil pre-filter was installed by Eureka Forbes technician on 17-Sep-2015 (evening). I had earlier requested the technician over phone to bring some gadgets so as to check the quality of the purified water as compared with the raw supplied water. Accordingly after installation the technician shown us some parameter called as TDS; the purified water showed a TDS level of 125 when the raw was 625 TDS value. The technician also told us that the TDS level may further get lowered when we use the machine for some time. In this way we were convinced that we had chosen a right product. However within a week we found that we both developed serious digestion problem and bad stomach. When consulted by Physician we realized that we are drinking improper water with high levels of some chemical elements which are dissolved in the purified water. As we never compromised with the drinking water we got socked and readily approached M/s Khosla Electronics for the appropriate remedy on 02-Oct-2015. M/s Khosla Electronics took a stock of the problem and lodged a complaint with you i.e., M/s Eureka Forbes Ltd. A technician from your end visited our place on the very next day i.e., 03-Oct-2015. On observation of the machine the technician stated that we may have procured an inappropriate machine for our water condition. He also clarified that only RO system can solve our problem as we have high level of TDS in the supplied water (i.e., from Kolkata Municipal Corporation). Now we have started procuring packaged drinking water at the rate of Rs 70/= per 20 litre jar from the market like before as we are going through continuous indigestion and stomach problem. In this way we are realizing that we have been highly misguided and invested a lot for nothing but a show piece in our kitchen. In view of the above scenario I request you to consider the case and provide me a wise solution so that the trust of generations is not get eroded. Your sincere and early action in this regard is highly solicited. Hitesh Talukdar Mobile: [protected] / [protected]