[Resolved]  Eureka Forbes — Aquaguard (eureka forbes) complaint no., 88818021 very poor service response

Address:400066

Hi,

I have registered a complain (Complain no.[protected] on aug 21, 2016, still complain not fixed, very bad experience, almost 10 days, your engineer say company not providing tds meter to installation engineer, so i raise complain since long time but person come after 3 to 4 call to customer care but not resolved yet, never come back that engineer to resolved my complain,

You people just fool customer by tds controller on product but engineer who comes for installation they never have tds meter to check and they said company not providing tds meter,

They install aquaguard without checking tds of water, this is fool to customer '

Refund my money, i will go to consumer court with this complain number,
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Oct 14, 2016
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2016
Eureka Forbes Customer Care's response
Hi Jaikesh,

We have shared your details with our service team and they shall connect with soon. Please allow us sometime.

Regards,
Eureka Forbes Team
Verified Support
Aug 31, 2016
Eureka Forbes Customer Care's response
Hi Jaikesh,

We have received feedback from our service team that your issue has been resolved.

Regards,
Eureka Forbes Team
Verified Support
Sep 13, 2016
Eureka Forbes Customer Care's response
Hi Sameer,

According to the feedback received from my team, I understand that your issue has been addressed. Have a great day!

Regards,
Anu
Complaint comments 

Comments

I complained three time..by call, by mail but no one is serious about the customers.
My complaint no..88612016.
Complained lock day- 8 Aug.

Worst company...all are careless.
No any senior are taking action...unworthy officers are ruination the company.

Sameer Gupta
Mob-[protected]
Eureka Forbes Customer Care's response, Aug 30, 2016
Verified Support
Hi Sameer,


We understand your frustration. We have forwarded your details to our service team and they will connect with you soon with regards to your product issue. Please allow us sometime.

Regards,
Eureka Forbes Team

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