[Resolved]  Eureka Forbes — Aquaguard gwpddrcmt00000

Address:	Hooghly, West Bengal, 712233
Website:	www.consumercomplaints.in/new_complaint

No one cheating company..

On 25.09.2016 mandatory service [protected] of my aquaguard conducted by chiranjib pal but confirmation message received in the name of tanmay bag who left eureka forbes already.

On that day the said person bring one new water filter candle with him and opened machine and told me that water filter candle to be changed and as such i have to renew my amc only then he will change free of cost and began strongly forcing to renew amc.. I refused to renew the amc and told that you take the charges for this candle and change it. But he strongly refused to do so without amc.. He told that he has no permission to replace filter candle without amc.. Then i told him to fix my machine in as it is position and leave.. After that he talked over phone to his seniors and then agreed to change the water candle by charging rs.585.00.. I agreed and paid him and he changed and given me the receipt no[protected] without date and acknowledged as mr. Chironjib pal. And then again that time forcing to do amc and indirectly threatened that if your machine will stop tomorrow then you have to pay service charge and cost of parts if damaged.. I didn't care for that time.. And after that he goes near to machine again and opened the machine immidetaly and told us that water flow was slow and he did it maximum flow and went away..
After that one service done acknowledgement received stating that mr tanmay das of your representative visited my house and solved the complaint.
We didn't see further the activity of machine but after servicing the water coming stopped and red light is indicating and beeping.. As we have sufficient storage of purified water so i closed the machine and on 27.09.2016 again lodged a complain service request number [protected] and company again appointed chironjid deb.. He telephoned me and to come at 6pm but i was busy so told him to come 4pm. But he not come that day
Again on 28.09.2016 company appointed surajit nandi and asked me to come to check the machine and i updated all to him.. After that 2 persons have visited and opened the machine and told that censor has been damaged and a charges of rs 1700.00 to be paid to replace..
Sir, it is my mistake that i did not renew the amc.. If i renew the amc then nothing will happen..
How your representatives cheats us common man by forcing to do amc and then mis manage the facts that its a electrical item.. Iny time can be damaged..
Sir, i am asking you why it has not been damaged in one year?

At last i request you to take the appropriate steps in the matter so that our relationship will more strong..
I hope a positive result will be received by me at the earliest.

Thanks,
Vimla srimali (Customer)
Manon srimali