[Resolved]  Eureka Forbes — Aquaguard (magna) water purifier is not working since 6th july 2016

Address:560078
Website:www.eurekaforbes.com

Dear sir / madam,

Greetings!!!

We have an aqua guard magna model, customer id [protected] which we have using from long time, and we have registered complaint on 06/07/2016 as complaint no. Is [protected] this machines there is a problem in pcb (Adapter) from 4th july 2016. Your bangalore office service engineer mr. Nagalingana gowda has came and checked and he told me there is a problem in adapter & i will replace it within two days. Due to shortage of material he was not able repaired the machine. Such a wondering you people didn't have spare like a single adapter. & we have already informed your area manager mr. Vallabha reddy (Area service head) of bangalore south. Regarding the same. There is no positive reply & only assuring this will be done by today evening, i have personally called him 3 to 4 times, we really fred up to call everyday in your call center.


We never expected this kind of service from a company like eureka forbes. Why do you have such irresponsible people, who neither can work properly, nor they have respect for customers.


Please look into this. And let us know about a solution to this issue.

Thanks & regards

Gangadharaiah s

Ph: [protected] / [protected]
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Jul 25, 2016
Complaint marked as Resolved 
Dear Sir / Madam, till date i am not received any call from company or service technician. but i have one message from eureka forbes customer care (Your service request number 0088311504 have been allocated to technician Mr. Nagalingana Goud ph. 7353769411 it will be attended shortly). after this message i call this person again is telling same story. Note: i am paying Rs.85 for water bottle (20ltr for two day) Thanks & Regards Gangadharaiah S
Eureka Forbes customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Gangadharaiah,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team.
Thanks to consumer complaints team. Finally they have completed repair work after 20 days.

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