[Resolved]  Eureka Forbes / Aquaguard RO — PATHETIC AFTER SALES SERVICE

Address:

Ghaziabad, Uttar Pradesh

I BOUGHT A AQUAGUARD AQUASURE RO + UV IN JANUARY . AFTER THAT IN JUNE END I GAVE A COMPLAINT AS TDS WAS TOO HIGH . THE TECHNICIAN VISITED US ON 1ST JULY AND SAID THAT I WILL COME TOMORROW WITH THE MEMBRANE AND REPLACE IT BUT HE NEVER CAME . THEN INAUGUST AGAIN I GAVE A COMPLAINT AND SAME PERSON MR MUKESH VISITED AND REPLACED THE MEMBRANE WITH SOME OLD REPAIRED MEMBRANE . WHEN I OBJECTED HE SAID THAT THIS IS COMPANY RULE THAT WE REPLACE IT WITH OLD REPAIRED MEMBRANE AND NOT A NEW ONE . NEXT DAY THE WATER STARED LEAKING AND WE COULD NOT USE RO . I AGAIN GAVE A COMPLAINT AND CLEARLY ASKED COMPANY NOT TO SEND THIS MAN AGAIN . THE COMPANY FORWARDED MY COMPLAINT TO OUR AREA SERVICE CENTRE AND I GOT A CALL . I TOLD THEM ALSO CLEARLY NOT TO SEND THIS MAN. HOWEVER THEY SEND ANOTHER MAN WITH A NEW MEMBRANE . THAT MAN REPLACED OUR MEMBRANE WITH NEW ONE BUT AFTER HE WENT AND WE CHECKED THE TDS IT WAS AGAIN VERY HIGH . SO WE CALLED THAT MAN WHO CAME WITH SOME OTHER SENIOR PERSON FROM HIS OFFICE .THAT SENIOR PERSON SAID TOMORROW MORNIGN I WILL SEND THIS MAN WITH FEW PARTS AND THEN YOUR TDS WILL REDUCE . BUT NOBODY CAME . AFTER 4-5 DAYS I AGAIN CALLED THAT SENIOR PERSON AND HE SAID I REPLY YOU IN HALF HOUR . BUT HE NEVER CALLED ME OR SEND ANY PERSON TO OUR HOME . THEN I AGAIN CALLED THE CUSTOMER CARE NUMBER AND ASKED THEM THAT IF YOU CANT SOLVE THIS PROBLEM THEN PLEASE REFUND OUR MONEY . WE ARE TIRED TO GIVE COMPLAINTS AGAIN AND AGAIN AND WE REGRET TO BUY A EUREKA PRODUCT . SHE SAID OK I LET MY SENIOR CALL YOU AND TALK TO YOU . BUT NOBODY CALLED US . THEN TODAY AGAIN ON 10TH SEPTEMBER I CALLED CUSTOMER CARE . SHE GAVE ME THE AREA SERVICE MANAGER MR PRANAY UTPAL MOBILE NUMBER . WHEN I CALLED HIM HE AGAIN GAVE THE PHONE TO MR AMIT WHO IS ALSO A SENIOR AND WHO HAD VISITED MY HOME . HE SAID GIVE ME 10 MINUTES I CALL YOU BACK . I SAID ON THAT DAY ALSO YOU SAID LIKE THIS BUT NEVER CALLED ME . TODAY AGAIN SAME THING . HE NEVER CALLED ME . SO CAN YOU TELL ME WHY SO PATHETIC SERVICE OF SO REPUTED COMPANY . I HAD WRITTEN AN EMAIL ON 23.8.14 BUT NOBODY REPLIED UPTIL NOW . WHEN I HAD GONE TO CROMA STORE I WAS PLANNING TO BUY SOME OTHER BRAND RO BUT THAT SALES EXECUTIVE ASKED ME TO BUY THIS PRODUCT SAYING THAT THE AFTER SALES SERVICE IS VERY NICE . BUT NOW REALLY I WANT TO GO TO THAT STORE AND ASK THAT SALESMAN .