Eureka Forbes — Aquaguard verve control board failure

Address:

Thoothukudi, Tamil Nadu, 628001

I bought an aqua guard verve from Vellan Hypermarket in Tuticorin on 22/04/2015 as i am a NRI, the unit is very sparingly used.Recently during my visit home the unit was not working.I informed your online call center and after plenty of reminders a technician came home on the 30/12/2015 to check it and informed the control board is faulty and needs replacement.He told me they will replace the board in two days time after that to till date nobody is responding, your call center attendant keep on saying they will come in 24 hrs.They are not giving me the complaint ticket no also saying the system is down (By Ms.Saranya on the 06/01/2016). I have informed all the required consumer care staff in that region through Mr.Sekar Manager of Vellan Hypermarket also. To my understanding your service in this region is very very poor.Now i have no other option but to take the matter with the consumer forum.If still if you believe in a good after sales service kindly do the needful.Charles Registered mobile no: [protected]