Eureka Forbes Aquaguard — Worst customer service in poonamallee and everywhere

Address:

600056

I am posting about Worst customer service of Eureka Forbes Aquaguard based on my personal experience in my area (Poonamallee). This is the complaint from a genuine customer and not from a person paid by their rival companies like Kent or PureIT or some other fake stories.

I am using Aquaguard RO model with AMC.

I lodged a service complaint on January 11, 2016, for water leakage and after 3 days, a technician (trainee) came and said that the leakage is in the pump so, it needs to be replaced and further said that, he will return back in two days of time with the new pump for replacement.

A day after, the machine STOPPED working, I reached the same person through the phone to inform about machine problem. He said we are in Pongal holidays and will get back to me by Monday. We waited patiently and called him again but he didn't pick up. We called him next day and no response.

So, I lodged an another service request and also asked for experienced technician, this time, I waited for 4 days but no one reached us. Once again I lodged an another complaint request and waited for another 4 days with no response. Finally, I lodged another complaint request and shouted at the customer care for no one being turned up for service. This time, I asked for my area incharge contact number. He gave a porur incharge contact number. I reached him to get poonamalle area incharge contact number. Arjun - [protected]

I called him regarding this issue. He said he will send the experienced technician on the same day. But no one turned up. I called him repeatedly for consecutive 3 days he replied with the same answer saying "Technician will come today" and finally, the 4th day a technician reached us. The technician said that he didn't receive new pump yet.

I said, at least, make the machine running with leakage and come after you received the new pump. So, he changed the new adapter and made the machine running. After 2 days machine STOPPED working again. Since then, 1 WEEK had passed. I am still calling my area incharge and same technician through phone alternatively.

But one has turned up to date. Eureka Forbes Aquaguard - Worse customer service at a peak!