Eureka Forbes Complaints & Reviews

Hi sir,
We bought the product in the month of sep 2017. The product was working fine for three months. It started giving problems from the third month. We are doing service each month for cleaning the filter. There was some problem in the product in the fourth month. After several calls made to customer service, the service engineer came and fixed the issue temporarily. The product main component is replaced in three months time....

I have given complaint multiple times that machine is not working. I have bought a new machine aquagaurd geneus and it stopped working. Machine is still in warranty period. Despite giving multiple complaints to the call centre, no one visited till date. They keep raising the escalation but it is of no use. Aquagaurd response and services are very bad in gurugram despite the expensive product and also service cost is very high
Service...

I am running after u people to gssistance regarding dealership from last more than three monthes, but its so disappointed that it seems there is no one left on ua side to guide and let know.
Contact.+91-[protected]/999
I have talked to more than four executives from your side but none was able to assist me properly or resolve my query.
Its again been a pure disappointment on ua part.
And now the reason is given...

We have a corporate office at ahmedabad, we have purchased a vacuum cleaner of your company which delivered to us on 23rd march. the sales person Mr. Hardik said that he will give us a demo on how to operate the equipment but the service of demonstration not provided yet by your side, we have called Mr. Hardik for many times regarding this but he did not respond well and keeps on postponing the delivery of service for demo. we hope you will...

I have purchased a product dr aquaguard classic + on 30th mar 18 from your sales representative named raghav and vishwanath who are from sanjaynagar bangalore branch. I was been assured that the product will be delivered by 1st or 2nd april 18. I have made payment through my credit card for rs.10190.

To my surprise no one contacted me until i tried to contact vishwanath on 5th april. However he was of no help as he asked me...

My consumer id [protected]. Located at kolkata, alipore. Product model en ro. Brought in the year 2013. Till now on an average we have paid rs.15000/- as services contract. Again the new contract demands rs.5500/- for annual renewal.
Is this fair? On top of this says we will have to pay extra if the contract is not renewed before[protected].
We request the manufacturer to scale down the annual contract to a reasonable level. This...

Sir i have bought a water purifier from your company. Order no. Was [protected] dated 16.04.2017. Sales man informed at that time that some mandatory services will be provided by company.
With great dissatisfaction i want to inform you that from april, 2017 to april 2018 nobody came for mandatory services. It is your company's actual position. You only interested only for sell of product. You have no concern after sell services.br...

I have made several complaints even since i bought ro from eurekaforbes. It has been leaking and stops working every 2-3 weeks. Every complaint was escalated to noida head etc. Each of these guys assured me for correcting the fault. Obviously it was a blatant lie every time, and same issue keep on reoccurring every few weeks.

Recently i registered a complaint ([protected]) on march 25. Till april 10 no one called or one attended,...

Complaint Nos.[protected] dt 22-03-18,[protected] dt 27-03-18, [protected] dt 31-03-18, [protected] dt 04-04-18 have already been registered(messages received from company) but no technician ever visited for rectification of defect. When customer care is approached on toll free number everytime they intimate that Complaint has been resolved . After persuing the matter with them spending atleast 15-20 minutes, they allot a new service request...

I received a vacuum cleaner of health pro model on jan 2018 first week and i have found it defective. I had put a complain and ask sales team to replace it but still today date of april 10 2018 they are saying product is not available. Eureka forbes has a policy to replace the product or return the money but sales team and nodal officer at ahmadabad branch are not interested and harassing the customer...

Hello
We buy your product - aquaguard classic plus from sales representative named
Meganathan contact-[protected].
Invoice no[protected]
Customer code-[protected]

The below document was attached to the product - aquaguard classic plus
It says the product was charged to me as rs.9690, (Proof is the pdf file named - new doc[protected].

But the the representative meganathan...

Bought aquaguard ro+uv an year back for 17000 rs. For last couple of weeks have been getting calls from customer care for change in amc, which costs me rs 4800/- and this would cover change in candles. But when i asked if this payment or service required to be done every year, then customer card responded with a yes.

This looks like an absolute cheating because these things are never told during the purchase of the item. br...

I'm facing exactly the same problems as above where amc got taken from aquacare. And now aquaguard says that they have no connection with it. The filters are all duplicate it seems. I've relied on sine company and have been drinking the so called purified water. Luckily no health issues.. So maybe the product isn't totally bad. However they should not be cheating the customers into believing on one name and getting services of another. br...

It is with deep sense of anguish and disappointment that I am forwarding this mail. My family has recently moved to Chennai and had some problems with my 3 year old water purifier. A complaint was lodged with your customer care on 29th March. The technician, Mr. Naresh Kumar, turned up on 31st March and post inspection, informed is that the motor and filters need to be replaced. He informed us that the same will cost us around RS. 7000/-...

MAHENDRA PATEL April 2, 2018, 10:20 am
Dear All
I am based at Ahmedabad. My details are below this message. My dealing for the installation of security system at my house is known to all your senior staff at Ahmedabad Office and Jaipur office. Not mentioning to protect the image of the company till is NOT required.
I am Totally dis-satisfied customer for the moment. My post is to make you all aware so that a corrective...

Hello team,

I had logged a complaint ([protected]) with your customer support on 1st april 2018 to fix the water purifier issue which i am facing.
Still no-one contacted me to resolve the reported issue.

I had called again on 3rd, 4th and 5th of april 2018 to escalate this issue with higher level, even after no response from service team.

It's been 5 days my purifier went down and i am drinking...

Hi, last week i got a brand new acquaguard installed at my home in bareilly. To my surprise they charged rs 100 for the installation and rs 850 for another filter to be installed outside acquaguard. For the both the things no bill was provided even on asking. Installation request no is [protected]. I was convinced that the other part doesnt have a bill but i was shocked that to install the ro they will charge me seperately. Obiviously i spent...

Dear sirs, your service personnel recommended that i take a 3 year service contract for the above water purifier fro 6 2017 to 6 2020. So far only one service visit has taken place when the man could not open the purifier and clean the candles nor do anything else. Your company has been taking customers for a ride for years. Please stop this and improve your services.
Contract rcpt. No. 28113541....

I just wanted to return an uninstalled machine and order for another one. The customer care team raise wrong complaints. Once the complaint is corrected, they ask to mail. No one gets back after an e-mail is sent. After 10 follow up calls, the msg is sent that a person will come for pickup. Special call is made just to update the contact person number and timings to visit timings but none of those are taken care of. The pick up guy kept on...

My parents purchased dr. Aqua guard +, last year from authorised dealer in kota (Raj.). When i enquired about services done in 1 year, i came to know that in full year which passed by, no services done by company. When i complained to the dealer, he organised to send a technician who just did a lip service. This is what we get when we value a reputed brand? Shocking......