Eureka Forbes Complaints & Reviews

Hello Team,

M so disappointed with your customer services. This is really heights of irresponsibly coz customer care people are not even bothered to respond back to the emails from the last few days.
On 12th February 2018, your customer support assured me that some technician will visit us within 2 working days. But none of your technicians has visited us yet and now your customer support team is not even replying to...

I, Shri. Ashoke Indu, of Nabapally Boy's School Road, (Near Shanti Chatterjee's More), P.O. - Nabapally, P.S.-Barasat, North 24 Parganas, Kolkata - 700126 have purchased one Dr. Aquaguard Classic plus from one of your salesman, named Israil/Ishrar Mohammad (Khokon : nickname in the market) from Barasat Office. He has committed that after my purchase if I give him 4 reference and if anyone of them will purchase another aquaguard then I will...

Kind attn: vinath hegde

I am totally disappointed with the quality if service. I didn't know company like your stature works in this manner (Unprofessional).

Its been almost 2 months my water purifier is not working & i am not getting any support.

Initially 1 & half months the machine was working fine & now they are saying water pressure is a problem which was not there at the start. The reason...

I purchased in feb 2016. 2017 got free service? For rs 5060.
Every time after service water leaks even after repeated visits by techs and my 28 lakhs kitchen has been flooded twice. Worst was on 18.2.18 and has ruined my kitchen units. The kitchen units cost me rs 28 lakhs, now the water has flooded under the units ruining them. I can not post pics...

This is in response to the trailing mail from eureka forbes:
Two of theirr employees viz. Tirtha nath das (Emp. Code 9075205) and bubul ali (Emp. Code 9099000) came on 12th february 2018 without any expert technician and could not solve the problem. They left saying that they will come with the expert technician on 14th february to solve the problem. But so far nobody from your side visited. Is this your service. First of all you...

I had done amc of my eureka forbes aquagard model: magna, against contract receipt dtd 19/12.17. I issued cheque amounting rs.4650/-. Sbi cheque no.0980657 dtd 19/12/2017. How can my cheque debited prior to cheque date. On 02/01/2018 i recd sms from sbi, ' chq no.0980657 for inr 4, 650.00 fvr lcc cms pool a c non recd in clg wl be paid if found in order'. Above amount debited to my account. Cheque becomes a cheque from the date it bears....

I had purchased i clean vacuum cleaner machine from above mentioned company on 31st dec 2017 on cheque of rs 11190. But yet i have not received any receipt and even demo facility. The sale representative of your company (Mr appa chawan) from chembur unit mumbai
The invoice number is[protected], customercode [protected]. Reference number :[protected]. I had contacted chembur unit mumbai but till now no response....

Dear sir,
I reach hubli at 1.30pm, after my lunch i came to water shop at 2.50pm tell my
Complaint at 3.40pm on one is there near
One hour. Water shop is open water empty bottles are kept out side, shop second towards bengaluru platform no 1. Many times i come the same problem, there will be no cooled water or there will be no one....

Sir/mam
I have insured my aquagaurd eureka forbes in july 2017 and the candle that filters the water got torn in october '17 only. I have been chasing the team since then and no issue has been resolved yet. The service man came in october and declared that the candle has been torn. Since then i am chasing them to get this replaced and now when its been february'18 the team tells me that they dont replace candles and instead told the...

Date : raised multiple request since 1 jan 2018,
Client number :ashok patil is service center contact +91 [protected]

Description :
Aqua guard is not working properly since 1 jan, every time person come and do some re search but not able to fix the problem, on 12 feb 2018 they took the unit and said they will repair it in service center and return the unit by morning of 13 feb 2018, but till now 15 feb 8:00...

I have been trying to source the replacement filter bag assembly for my trendy steel filter bag for the last 3 months but to no vail. Have contacted service guys n number of times and they keep on giving somebody else's number to contact. This has been going on and on. Finally made a complaint to the office some sales guy (Supposedly) said service team was not available and he would ensure somebody contacts me today. It's been 10 days now....

Sir I purchase your product 1 month later
I will call you helpline no then we say educative visit in 2 days full month we say educative visit in 2 days. I will spend 40$ per day for water can. Your educative visit in 12/2/18.he say you give me 700$ For extra charges. I will not pay the charges. He damage my product.
Then I will call him he say you are mad why are purchase a product from stoped company. He use a abuse languages.he...

I purchase aqua guard purifier (50lph raviva basic) date - 22 dec 2017, saller party - kariston technovisions pvt ltd, bill no - gk/17-18/448
I continue calling your team but my installation not don till date.
Your service is very poor, and your team commitment not valuable, next time i am not purchase any products our company and not suggest any person & relative...

We purchased dr magna - ro+uv nxt. Barring a no.[protected] on 5-2-17. First free service was provided on 24-8-17 and 2 nd free service was scheduled on or before 5-2-18. Everything was fine until today, my machine was well and good. But the real problem started when the service man called us (Stating that there is a casual check up) and came on 12-2-18 and on opening the machine he said that our filters were damaged and needed to be replaced....

I have purchased one dr. Aquaguard megna hd ro (Nxt) on 18.12.2017 from your divisional sales office at kolkata through your sales representative mr. Mridul kanti roy.. At that time, my old aquaguard i-nova had 3 years amc (December 2016 to december 2019) with your company. The sales representative initially told me that amc charge of residual 2 years will be paid back to me. Accordingly i handed over a cheque for rs.16190 to him for the...

I purchase a eureka forbs aquaguard pro ro+uv+tds on[protected] for rs 27990/-invoice no-[protected] order no[protected] po order no[protected] coustmer id -[protected] item coad gwpdagpr00000.This product make trouble many times .An aditional candel also installed . This product not give good performence .We buy the best product of eureka fobes . From one months it make many trobule the person come from aquaguard give advice to take amc for next...

The service is pathetic. The serviceman came twice for the same problem & didnt even solve the problem. The problem with my filter was "end of life indication". I called for 1st time, he went away washing the filters. The problem was still persisting. I called 2nd time. Again the problem persisits. And serviceman doesnt come in allocated time. I said come in 10am-12pm. He comes in the evening when my father is the only person...

Dear sir
I (Customer id : [protected]) bought an aquaguard magna hd ro + uv (Nxt) [protected] (Item code – gwpddrmru10000) on 03/05/2017. The cost of the product was rs. 18490/- (Eighteen thousand four hundred ninety) and it was with one year warrantee/ guarantee. The sales person was digendra singha[protected]. So far the product was found defective for 3 times and experts from eureka forbes came all the three times and repaired...

The technician who came to just reinstall the purifier again came today in my absence and collected rs.1000 from my mother replacing one cartridge and telling that if it is leaking you can lodge the complaint and concerned technician will come and he is not the one who is assigned to replace the cartridges. Why did he try to meddle with the cartridges when he is not assigned to do so?...

My house is loyal aquaguard customer for last couple of decades. Every 5 to 6 years, we replace the aquaguard purifier with newer model from aquaguard.
But these days, i am feeling like throwing out this aquaguard purifier out and replacing it with another brand...

Because this "aquaguard total infiniti" is not not working for last couple of months.

Few of the many complaint numbers
[protected]br...