Eureka Forbes Complaints & Reviews

I have made AMC Gold payment after their promise that they would send the technician on the same day and it includes all the spare parts replace if there is a problem and one time filter replacement. However, once the payment is made I did not see any update from the service provider end. I have made almost 16 calls which is by the way a chargeable call (2.5 paisa per second) and they would put me on hold for more than 48 minutes to connect...

Hi sir,

This is Shyzer khan Mohammed, I have bought Aquaguard water purifier.
Just before 1 year of completion, a red signal on the unit started appearing. I have raised a request with service support and they said it is due to filter replacement is required you need to pay for the AMC, I have paid 4499/- for the AMC. But now they are not responding or replying to my calls.
It's been 15 days I'm calling them...

I have Purchased the water softner C-1200, at the time of purchasing they told me that 3 month no-cost emi for the amount 38990/-.

Even though I have asked this is citi bank credit card, they said yes and made me to pay on that day only,

After that they told me to convert it to EMI by myself.
when I converted. 3000/-- interest is put on me. now they said they will transfer back the interest amount, now...

I Sunita Rajkumar Gupta ( Customer id [protected] & Serial No[protected] has purchase AMC for 2 years for AG TOTAL ENHANCE RO+UV WP SYSTEM which is valid from ( 28.04.23 to 27.04.25 ).

We have booked service request dt 06.01.24 against service no CM[protected] the technician Mr Amol Pawar bearing Mobile no [protected] visited our premises on 12.01.24 & said that machine inner pipeline has to be change as it is...

We purchased LVAC VOICE PRO in October 2023, which is making a lot of noise since December end, 2023. We raised complaint number CM[protected] on January 3, 2023. This was closed without resolution and without informing us on 17th Jan.

Raised another complaint CM[protected] on same day.

Followed up with the call center and on email continuously since January 3 till date. They keep on replying that the...

We are having three years AMC and Eureka forbes never attend for service without complaining. They collected the money for three years and never bothered about timely cleaning and replacing cartridges. After complaining each time they says that this will not repeat next time and it is continuously happening. We did not expect such a worst service from this company....

I have EUREKA Forbes acqua guard RO model Total SENSA purchased in 2010. In Jan 2023 it got technical problem so I complained to Acqua Guard customer care and from their local agency situated near Tagore public school one Technician named DINESH SHARMA attended my RO TOTAL SENSA and advised me to take AMC for two year. I agreed and transfered asked money through UPI and Rs 12805/ was transfered on 1/2/2023 in the name of MAMTA sharma For...

I have EUREKA Forbes acqua guard RO model Total SENSA purchased in 2010. In Feb 2023 it got technical problem so I complained to Acqua Guard customer care and from their local agency situated near Tagore public school one Technician named DINESH SHARMA attended my RO TOTAL SENSA and advised me to take AMC for two year. I agreed and Gave a cheque of HDFC bank Rs 12805/ and it was encashed on 1/2/2023 in the name of MAMTA sharma For AMC acqua...

Sir, I am the Ex Service men of INDIAN ARMY. I use a Aquaguard genius model last 4 years but any time we did not get satisfied Service by your company. They dily much more time to get back Service. Plz action on this issue, my register number is [protected] . Don't test our patience....

I had taken a 2 years' AMC for my water purifier. I had submitted a service complaint with Eureka on 21 Dec 2023 vide complaint No : CM[protected]. Even after 3 weeks nobody has attended to my complaint. Whenever I call up customer service I get a repeated response "your complaint will be attended as early as possible". Till now I must have made at least 30 calls to Eureka customer service. Drinking water being a basic amenity, Eureka...

AMC was signed by Eureka Forbes Aug 7 2023 till Aug 6, 2024, the filter stopped working Dec 2023 the technician visited and said its old model cannot be repaired as spare parts not available. As per AMC it should be repaired, i said if you cannot repair kindly refund the balance amt of AMC or repair the filter . nothing is done as of today.i m being tourched so many calls and followup from my side but nothing is done....

Product: Wet & Dry Zeal Vacuum Cleaner.
Transit Invoice Date: 29 Nov 2023.

Tried contacting the customer service for after sales demo to get an idea how to use the product at home; received no solution to my concern.

Every time the customer service executive informs that their team will contact me within 4 hours, or they'll visit within 24 hours, but I get no response from them.

I have been...

Firstly the product broke down after using it 3 times in period 11 months. As the product was under warranty I raised a complaint hoping for a replacement of the defective product.

The professional visited twice.

In the first visit which was 7 days after the complaint was registered, the professional inspected the product and mentioned that the motor needs to be replaced.
The next visit was after 1 month...

I have ordered Eureka Forbes product from Flipkart on 11 November 2023.

On the installation day, I got to know that the product did not suit my requirements. According to engineer, the purifier needs 24 Hours water supply else I have to put a machine which means additional cost. I chose to return the product and have contacted Flipkart executive first. The Flipkart executive cited that product can only be returned with authorised...

CM[protected]
have been following up with the customer service team pertaining to address my Aquaguard leakage problem and all I have been hearing is we will resolve it as soon as possible. How soon?
I renewed my AMC in November and I requested for Filters to be changed in December 1st week however it was after 15 days it was changed i.e. 28th December post that there is water leakage problem where water is continuously...

I own an Acquaguad Water Filter since 2015. I have also taken AMC from the company. I got a call from a call center last week for service visit and a person posing to be authorized technician visited my place and changed the filter. He mentioned that AMC has expired during May 23. He renewed the same for yrs and charged 9200 including service charge. However, after the visit I relapsed that AMC is valid till Aug 24 and hence I am victim of...

I have raised a complaint on 18th Dec 23, and the complaint number is CM[protected], the purifier is very slow and blinking red light.

but no response till now, even after calling and escalating the issue, till now not even got any response from them.
customer service is pathetic. Even after raising multiple service requests, the technician didn't come to resolve the problem....

Hi,
I have purchased RO from Eureka forbes and it started getting leak few days before. I raised a complain through their website (Ref complain number: WOIN[protected]) on 24th December, 2023 . Inspite of sevarel calls there is no resolution till date. I have already taken their AMC but there is no use.

They always saying that, they are going to ecelate the issue but there is no responce from them or service provider.br...

ID CM[protected]. Service support staff are not attending the complaint. When ever we approach its bein rescheduled since last 10 days...

COMPLAIN ID : CM[protected]
PRODUCT : LVAC ROBO VACCUM CLEANER
PURCHASE : DIRECTLY FROM EUREKA FORBES

i have complained 4-5 days back and no services recieved yet and today i recieved mail for feedback for services which i havent recieved .. your ahmedabad sales and service teams are notorius . this product is faulty and i request you for refund for my product . you have the worst services i ever came accross...