Eureka Forbes Complaints & Reviews

On 1st june 2020, i got a message that mandatory service in the product gwpdrevro10000 is done. No mandatory service was done even though it is on amc. Lease do not post wrong messages. Whom are you trying to please? Please acknowledge my complaint and do not repeat this mistake. As it is this has happened the second time....

My name is Mr. Rameshwar Ganguly. I am an existing customer of your Dr. Aquaguard Geneus+ water purifier product. It has a few electronic sensors which are of very poor quality. I purchased it in August, 2019. Since then the electronic sensors have been out of order for five times. I think you should withdraw this product from market as it is very defective.

Your sales person has sold me this most expensive water purifier product...

I took comprehensive amc and my contract no. Is [protected]. My ro stopped working on 10th jun. I lodged online compliant but no one turned up. On 12th jun i talked to customer care officer and informed me about the problem, he took my complaint and gave me service request no. [protected] but again no one turned up. On 13th jun i could not able to contact customer care officer on phone and hence wrote email at deepa. [protected]@eurekaforbes.co.in...

Hello sir/mam
This is mandeep singh managing director of mpdl pvt. Ltd. Global enclave morinda. I have contacted one of your sales executive mob. No. [protected] to provide me necessary information of one of your water softener product and they have provided me on the phone, then i contacted some other companies too in between; later i asked your company sales executive to give me a demo, but in return they said we will come to give...

Purchased water purifier on: 02.10.2019- aquaguard superb 6.5 ltr ro+uv+uf+mtds white one.

My complaint no : [protected], logged on 21.05.2020 for water purifier

Unit taken by franchise for repairs: 24.05.2020

Since then, there's no reply from anyone at eureka forbes...

Franchise passes my call to service executive sumit ([protected]), who initially promised to get my unit repaired...

I have been a customer for more than 10 years now buying your water purifiers from eureka forbes, and the latest one is the this machine which has been working very well over past 2 years.
The machine is covered under comprehensive amc for 2 years directly with your company, but unfortunately have had a very poor response to my latest complaint over the past 4 days (And earlier as well). During to the lockdown the machine has not functioned...

Dear sir/ma’am,

I have been using aquaguard for last 9 years or so. I was relocated to vadodara in 2012 and got the amc done by regional representative of aquaguard (Eureka forbes) mr. Hanif vohra and have been getting it renewed through him for now 8 years. I was relocated to my current premises in december 2019 and needed my machine also to be relocated which was entertained on 10.12.2019.

On 10.12.2019...

Water is unhealthy from the purifier, and it has been over 2 months, still no response...

I buyed ro last year in the month of august. I have to call, message, escalate for installation. Than the new product started leaking. I again complain in message, call number of times, than it took one and half month to get it resolved. Now i did not called as frustrated with the type of service eureka forbes provide in dehradun. As at the time when we buy the product it was said 5 days for installation and 3 free service. It's been 10 th...

Registered mobile: [protected]
email- pvc.[protected]@gmail.com

when I call from registered mobile the agent gets another customer ID, and whereas I when i log in using mail ID, i see that mobile # is updated wrong and get another customer ID - [protected]
Its more than 5 years I am asking to correct this and I am not able to log in and renew the contract.

I am contacting eurekaforbes even before before...

After taking the amc amount for 2 yrs for ro water filter the eureka forbes local service team which just 0.5 km away from my residence they are not at all comming for service i have been following since 3 weeks. Please find my complaint no for referrence [protected]. I really helpless please guide me...

The indicator on the ro filter panel has been showing red for over four weeks. We lodged a complaint. The service engineer came and informed us that our filter had lived its life and it needed changing. As per our amc the change is only due in oct 2020. So we agreed to have it changed at cost. The engineer checked at the office but no filters were available and this has been the case for the last three weeks.
Please supply filters...

Service was due for april 2020 but the service has not been rendered...

I am fb customer for more than 25 years. Till 2019, i had nova model for which i had service contract[protected] dated 30th may 2017 valid until 29th may 2020 (Customer code [protected] 0. However, i bought a new model genius+ model on 13th april 2019 sr, number[protected] and i was provided new customer code [protected]. I informed your sales man to get balance amount in nova contract refunded. Rs. 1721/- which he said that he will...

I am writing about servicing our aquaguard ro water filtration unit at home in kolkata.

Our water filtration unit is not working for the last 5 days (Since may 30th, 2020) and i have placed a call with your customer service department on 30/05/2020 (Docket no. [protected]).in spite of repeated reminders, there has been no follow up and action taken. I have also written to their service department but still no replies yet.br...

I had problem with my genius water purifier 1 and half year old, under valid amc, there was service indicator was flickering

Raised complaint when first technician visited on 2nd june, 2020 his name manjunath mobile number [protected] (Complaint number [protected]), after opening whole purifier and informed me that i have to pay huge money around 2, 500 to 3, 000 for changing filters, though the filter was changed on 19th march,...

Customer code:[protected]
Date of purchased.-24.12.19
Showing red indicator

Contact no.[protected]...

I have signed a service contract for my above invisipure ro on 25/7/19 which is valid upto 24/7/20 and the contract no. Is 0512982. Unfortunately there is no mention of customer id. My details are as under.

Kindly provide my cust. Id so that i can login on mobile app and book my service which is overdue since long.

Salim memon
Flat 305, godrej serenity, deonar village road,
Deonar mumbai 400088br...

This is to inform you my ro plant is not working do needful immediately. Highly ridiculous....

Past one week i am valling and sending mail sms but Eurekafobrs is not bother about the customers satisfaction thets the reason they are not worried about me. Each executive is saying i am not getting any mail from my senior so i can't committed dor new ro installation. Very very worst services
[protected]....