Eureka Forbes Complaints & Reviews

Please sir help me to replace the above said product. I have purchased the same product from m/s. J. K. Enterprisers, cuttack on 20.11.2019. It creats problem in the month of february 2019, that time your service person had replaced some parts in the machine and it is recurring the same problem again, till now it is not functioning. I cant get pure water due to your machine. I have complained to your service centre and also the state head...

Dear sir,
My name is anul hasan,
I have raised my complaint on 12th may 2020, and after 9 days on 21st may 2020 nobody responded me yet, no technician visited my place yet, number of times i called eureka forbes customer care but they all are saying the same story as they have raised my complaint on the high level. I'm very much disappointed at the moment. Regarding this matter i emailed to deepa. [protected]@eurekaforbes.com...

The water purifier started giving problems, blinking red light and emitting dirty water in the beginning of april. I placed a complaint via the phone complaint mechanism on 03/04/2020 (Ticket number [protected]). No one contacted or showed up. I called up several times and the automated system said that it was adding it to my ticket and that i would be attended to within 24-48 hours. On 07/05/2020 i was sent a second ticket number [protected]....

Dear ms. Deepa,

I really do not appreciate such late responses, especially during such hard times when families need to take utmost care of drinking water hygiene.

While the country is aware of eureka forbes as a reputed establishment, it is shockingly surprising that you do not heed to complaints even if it has to be an immediate email response "only".

Can you give me one reason, why you could...

My contact number :[protected] /[protected]

I own a EF - Aqua-guard Nano RO under AMC. Inspite of several reminders I have go a single response but not resolution. My appliance is in AMC and the service team does not bother to attend to the complaint.

Pathetic after sales services and very unprofessional....

This is for your kind information that the above said product i. E. Aquaguard reviva nxt uv had purchased on 20.11.2019 from m/s j. K. Enterprises, satichaura chhack, cuttack, odisha vide bill no.1732 dated 20.11.2019. It is regret to say that the product have used just 5 months only, after that i have complained to nearest service station four times due to green indicator blinking and produce white light and water is not coming. First time...

I raised a complaint last month (See below) and no one has addressed the issue. Sll my calls go unanswered. I do not expect service of such sort from eureka forbes. All other company service providers are doing service. Why not you'll. Your statement of friends for live does not exist. Pls. Attend to this problem urgently.

Dear deepak,
We have received your service request and your service request reference no is [protected]....

I have raised my complaint on 8th may 2020, and after 8 days on 16th may 2020 mr. Sanjib mandal visited my home to services. And said internal filters are need to replaced and costing customer to pay because after one year completed of amc, customer gets only free replacement/services etc. Then i called kolkata customer service division (Cm enterprises) and a madam (Contact no. +91 [protected]) said me the same and misguiding me. I have amc...

I lodged complaint regarding water purifier not working and waiting for past a month and escalated it till now that is may 18th daily calling the # customer care and of no use they are still saying no person to work and we will send soon and still none came and i will purely blame this company this comes under

The consumer protection act, 1986

The sales of goods act, 1930

The monopolies and restrictive...

The water purifier is not working for last few weeks during lockdown, mainly on putting on power at the first level of red light continuously beeping not moving forward to amber and green.

My registered mobile number [protected]...

I have purchased one aquaguard geneus dx ro+uv+uf+tg
In dec 2019 through retail shop radha rani traders, deshbandhu para, siliguri, wb, india and my pain started.

1. January 20 : 1st complain logged with no error. (Over flow)
2. 25 feb 20 : 2nd complain logged : (No water) (Error 4)
3. 16th march : 3rd time complain logged : no water (Tank
4. 18th april 20 : 4th complain logged : no water (Error...

We have received a phone from company staff by mobile no.[protected] by mr bijon and he is repeatedly request us to replace our re-ro machine and urge that you will not receive service for which we have done contract on 19/07/2019 vide your contract no.0466835 dt.19/07/2019 and is valid till 25/07/2020. Sir we can not understand that the reputated company like yours can revoke the contract in the middle of the year and his employee put pressure...

We had registered complaint on 7 april 2020 and despite so many follow ups no action has been taken till date 15 may 2020. Complaint no [protected]. Service technician is coming to our society but not coming to our flat, seems like it's been done purposely for customers with amc. Every time we call customer care they fool us with high priority action but no action is taken. Very very poor service in times of crisis. Seems like now only legal...

I have taken amc for 2 years by paying 9500 rupees, I was told that every 6 months filter will be serviced. It has been 2 years nobody turned up for regular service

Pathetic Service by eureka Forbes

When I search in their portal, it doesn't show the product at all, that's even more concerning......

Customer code : [protected]. From 11th May onward input water is not entering into RO tank....

Dear Team,
My customer code is [protected]. This is with reference to the numerous communications done after the purchase of AMC contract no. [protected]. I had shifted the premises before purchase of the AMC and installation was done by the Eurekaforbes team in the month of March, 2020. The address updation was also requested for that time. And I used to get harassing calls everyday from Eurekaforbes to purchase the AMC.
However,...

There are 2 problems one Is red ants in the water tank and the second is the its leaking i dont know with the ants in the tanks how is the water purified and is it safe to drink pl solve this issue asap...

This is to bring to your notice that, we have purchased the above said machine on 09.08.2019 vide your invoice no.[protected] dated 10.08.2019. But unfortunately it started giving trouble after few days of installation and sensor was changed by your service engineer. But again since last one week it is giving trouble and totally out of order. We complained through ivrs and contacted your call center for last four days every time they escalate...

Water filter not working since march 24th 2020. after the lockdown last week one service has come and seen the machine and he told he will come again with spares and no response yet, telephone nos are not working...

I have purchased a vaccum cleaner dated 17.02.20 having invoice no.[protected] from eureka dehradun office by their sales employee code - 9038325.

Afterward i asked him whether in the bill if c/o sbi can be added and gst no of sbi can be added, he assured me for the same and also said he had made the request for changing the same.

But from last 2 months he is not giving proper reply and delaying the matter by...