Eureka Forbes Complaints & Reviews

I purchased 2 year AMC for water purifier worth Rs.10000 approximately from 29 August 2022 to 28 August 2024.
The company claimed that they will provide 48 hour priority service for repairs when AMC is purchased. Even today, their website says so. I booked for a repair on 19th July and there is no response from any of the technicians. When contacted the support team they are telling that they escalated the issue and it will be addressed...

Water not coming the purifier...

Raised a complaint (CM[protected] on 22-Jul for engineer visit to resolve leakage issue on Water purifier but still no one visited(though i got sms that engineer will visit in next 24 hours).
Contacted customer care desk many times but no support provided yet.
Even requested a call back from escalation contact but that also didn't work.

Seeking help for resolution....

For my water purifier under AMC, I have booked a service request (CM[protected] on 10.07 2023, but they have closed it without attending and requested feedback.I informed them that it was not attended, and on 20.07.2023, another request was raised (i.e. CM[protected], which was not addressed until 23.07.2023. Whenever I call customer care, they simply tell me it will be dealt with as a priority. I'm just fed up with such responses....

This is the complaint number. [protected], Pradeep chordia
Awaiting service for past 30 days and seems that eurovigil support has been withdrawn. Would be glad if they atleast inform. Feeling dejected and fooled....

We are escalating with a deep regret suspecting Very Big Fraud in the service section as assigned service providers are not giving priority to assigned complaints & spoiling the brand image of Eureka Forbes.
Having faith in Aquaguard products, a year back we had bought Aquasure Prime UF+UV water filter from one reputed electronics store Digi 1 at Kalyan West.
After one year immediately the service provider renewed AMC & took...

Sir,
Myself ANANDA S B ([protected]) residing in HUBLI (Dharwad Dist, Karnataka)
I have purchased a 2 year AMC on 09 Jun 2023. I have logged a complaint regarding water leakage on 19 Jun 2023. The problem is still not solved. Your local representatives are not responding to my call. Please attend to my water purifier leakage problem at earliest....

We have registred for a 2 year AMC with EF and from the last 1 month have raised 5 service requests. Everytime there is an assurance that an engineer will attend, but till date, the issue is not resolved. Most recent complaint was lodged yesterday, with the task no:[protected].

Consumer name: B Sounderajan
Phone: [protected]...

I have renewed by AMC but no technician has visited my location, on calling the customer care they have the same dialogue and they can't provide any information. What is the use of customer support if can't resolve my problem. It's already been 1 week and no one has come. I am tired to contact the customer support for any update because they speak like some robot that have the same dialogues. This has turned into a nightmare now, the company...

I purchased purifier from amazon, for installation eureka Forbes team delayed in installation by 1 week even commitment was to install in 47 hrs. After this within a month purifier is not working so i have raised my concern with their team through application. Even after one week i didn’t received any response and not getting proper service after n number of follow up and escalations...

The unit purchased is not working at present. Further the cleaning cloth is required for replacement. But it is not being supplied being NOT available.
THERE IS NO AFTER SALES SERVICE PROVIDED BY EUREKA FORBES.
Hallo,
I am Mrs. Vaishali and having LVAC VOICE PRO Unit. It is NOT working. Please send technician immediately....

To
The CEO
M/s eurekaforbes India

Sub : Repairing or replacement of manufacturing defect piece of vacuum cleaner -
Reference : my registered mobile number [protected] (pl refer complaint history )

I have bought eureka forbes vacuum cleaner drift cord on 17/10/2021 from croma DB mall Bhopal also croma have sold me ongosite policy[protected]
for two years .

This piece...

CM[protected] DT.5/7/2023 Stil not resolved. Please find a photo attached herewith in which the purifier inside is showing the magnet and some loose wire connections. Probably the technician Majji Anand dismantled the connections and as harassment he is not attending the service. I feel his action needs strict punishment. fifteen days passed and we are without filter water for drinking. Spent nearly 2000 rupees purchasing drinking water...

Wo[protected] and cm[protected] pertaining to repair the eureka forbes water purifier as water filteration stopped functioning. Technician not attending the service in time. Franchise m/s hema enterprises not answering calls too. Since last 10 days we are purchasing bisleri 5l drinking water cans. Purchased amc then why we are neglected.
eureka cus id [protected]...

Since the date I purchase it having issues only. All the calls are registered in the software. Really UNHAPPY with the way Eureka Forbes company take care of his customers.
From 1st July I have registered a complaint No CM[protected] and till date nothing has happened. I have already informed them that we have a Cance Patient at home, and they have mentioned it also in the complaint, still nothing has happened. Every day I call...

Since two months facing the same problem and this is 6th time I have reached out to the company but still issue not resolved. It's been two days now that I have launched the complaint but personnel has still not visited for repair. Dint expect from such a brand, such an inefficient team who just keeps delaying the problem and can't resolved their product issue. Pathetic and Ridiculous....

On 26th June I requested for a service to check the low water flow of my purifier. The technician took 475/- rupees for the cost of external filter candle from me and replaced the old one. He did not check the purifier and went away with an explanation that water will flow again with ease after little while as the candle is new. From next day onwards water from outlet was coming out in droplets and there is no collection of water in the tank....

I have taken AMC from Eureka Forbes Aquaguard Water Purifier on 20-May-2023 as part of AMC they have to change all the filters of my Water Purifier. But till date they didn't done that. Now my Water Purifier was not working, I have initiated service request on 23-June-2023 (Service Request No.: CM[protected] but till date no service person visited. Daily I am Escalating this issue to them through their portal, but no response.
br...

After several emails to so called deepa @customercare.. After so many tickets, so many people doing formality responding to the email, wasting my time, after every department promising assuring yet first NO ONE CALLED NOR CAME TO SERVICE, CHANGE PARTS.. They don't have basic etiquette to call, take appointment. For 15 th june somebody came on 20th June without any kind of notice at 8 pm random to do servicing without the ordered parts and...

Myself Goutam Mahata, residing at Ranibagan, Berhampore, Murshidabad, West Bengal-742101. Through online I express my interest to purchase an Aquaguard water Purififer. After few days the expert from Aquaguard call me that one person will visit in my home. Bapi Mondal, Mobile no-[protected] from Berhampore, Murshidabad, WB office call me and visit my home and I placed an order of model no-EDGE RO+UV+MTDS and taking Rs 2000.00(Two Thousand)only...