Eureka Forbes — Callous and don'tcare Attitude of Customer Care Unit

Address:

Chennai, Tamil Nadu

We purchased a new water purifier branded as MAGNA on14/11/2014from Eureka Forbes vide their Delivery Challan No 24558834 dt 14/11/2014 while we were at at Bangalore and on my son's transfer out of Bangalore we shifted to Chennai on 10/05/2015 The change of address was promptly informed to them 0n 12/05/15 to one Mr.Rajesh who gave our customer I.D as[protected].Since the unit is under warrenty we requested for service of the unit on the same day on 12/05/15. But the service staff called us only on 20/05/15 to make the unit defective.Within 30 minitues we observed a different noise from the motor and the water purifed and stored in the tank was very warm unusuallly.Immediately we called the customer care center and infomed the same to them with a request to send the service staff to attend to the problem.But till date nobody turned up even though we made atleast 25 to 30 calls to customer care and to the managerial cadre persons from 22/05/15 onwardes.We sent an e.mail to them on 07/06/15 and followed by a reminder on 18/06/15.But all in vain.The copy of the e, mail is pasted hereunder for your perusal Today it is 12/07/15 and ifail to understand how much more time they want.Is it till 13/11/2015 the last day of the WARRENTY DATE so that they can conveniently say the unit is NOT UNDER WARRENTY. Is this the way the Eureka Forbes treats the customer? Do they really require to have such unit called CUSTOMER CARE SERVICE? Sir under this circumstances i have no other alternative except to seek your good office to look into this complaint and render Justice to me. Thank You Your's Sincerely s/d (M.SELVARAJ) copy of email letter dt 07/06/15 pasted copy of reminder e.mail dt 18/06/15 pasted To M/S Eureka Forbes K/A Chief of customer Relations& Public Relations sir, with deep regret it brought to your notice the casual, callous lethargic&don't care attitude of your service personnal, Agency&managersof your organisation at chennai.I purchase your Magna producton 14/11/2014 against the sincere advise of my friends and well wishers who suffered alot at hands of your service staff.The unit was purchased at Bangalore and subsequently shifted to chennai on 10/05/2015.The change of address was promtly informed to your staff Mr.Rajesh at chennai on12/05/2015 and the customer ID was given by him as [protected].Since it was shifted from Bangalore I called your customer Service staff ob 13/05/2015 for a service request.it was PROMPTLY attended on 20/05/2015 against the 24hrs promise.The result is the unit hitherto was working normal was packed up the same day evening. Now the real story starts.Inspite of my repeated request everyday to your c.s and managers the person came on 30/05/2015 to say that they have to change the filterseven for which I have agreed eventhough the unit is under warrenty.But I am sorry to say that till date nobody turned up.Please answer the questions that follows. 1.Is it the way that a reputed firm Eureka Forbes functions? 2.Is there any punitive action initiated against such erring staff? 3.what is the role of your supervisory staff? I am retired sr.Executive at the level of Dy.Gen.Manager from a National Corporate Organisation with 35years of service and I never come across such type of staff and if found would not have been spared It is learnt that the Agency who covers my area at chennai is closely related to one of your sr.officer and they take advantage of his position.I had the same bitter experience on earlier occasion with same Agency and when this brought to the notice NO ACTION ws taken.Now my request to you is How you are going to solve my problem? I am leaving for U.S on 11th june. I shall appriciate if you could solve my problem before 10th june and also arrange to change my agency to somebody who is closer to my area NANGANALLUR, CHENNAI Thanking you in anticipation Your's sincerely sd (M.SELVARAJ) No.42.Civil Aviation Colony Nanganallur Chennai Pin Code:600 061 Mobile No:[protected] cc to;M/S eureka Forbes, Corporate Office Mumbai cc to M/S eureka forbes, Regd Office, KolkataH Dear selvaraj1947: You've received a New Message in your MouthShut.com Inbox from Eureka_Forbes on Jun 09, 2015 MouthShut Message Service™ From: Eureka_Forbes Eureka Forbes Please check out our response Eureka Forbes Thanks, Eureka_Forbes Click here to reply to this message on MouthShut.com See you there. MouthShut.com Team www.mouthshut.com Follow us on Facebook Follow us on Twitter www.mouthshut.com MouthShut.com Jun 7 to me MouthShut.com Dear selvaraj1947: MouthShut.com member Eureka_Forbes has added you to his Trusted Circle. You can be assured that your reviews, blogs and postings on MouthShut.com will now have more impact, especially when Eureka_Forbes visits MouthShut.com See you there. MouthShut.com Team www.mouthshut.com Follow us on Facebook Follow us on Twitter Selvaraj M Jun 18 to MouthShut.com On Thu, Jun 18, 2015 at 11:58 AM, Selvaraj M wrote: fantastic response from Eureka Forbes till today no soul responded this is the way the Eureka Forbes works On Sun, Jun 7, 2015 at 10:47 PM, MouthShut.com wrote: MouthShut.com Dear selvaraj1947 You can be assured that your reviews, blogs and postings on MouthShut.com will now have more impact, especially when Eureka_Forbes visits MouthShut.com See you there. MouthShut.com Team www.mouthshut.com Follow us on Facebook Follow us on Twitter Selvaraj M Jun 28 to com Now Eureka. Forbes is entering its 40th day to respond to my complaint This is the way they function. Keep it up Eureka. Forbes if this the way u earn appreciation from the customer