Eureka Forbes — Cheater company

Address:

826001

Manish agarwal added a new photo to eureka forbes's timeline — feeling cheated with mohan agarwal.
Yesterday at 2:07pm · dhanbad ·
‪#‎fraud‬ ‪#‎cheat‬ ‪#‎malpractice‬ ‪#‎breachof‬ contract ‪#‎harassment‬ ‪#‎poorservice‬ ‪#‎torture‬ by service engineer and call centre representative of eureka forbes
I was your loyal customer for more than 15 years and we have used almost all of your products be it airpurifier or vaccum cleaner or water purifier since decades, we know you are india's biggest direct marketing company and you have your principal of doing business, your services are too expensive but since it is not available in market and even we donot want to experiment we always prefer for your amc contract.
As you have a wide network and a strong service support there must be a system looking after the contract and contract period of customers, 1st of all your engineer always give pressure to go for long term contract (he might be getting commission for it) and when we find no other optiin we also go for it coz we are saving on long term contract and we know that now we are under companies clutch and we have no option left.
Now i went into a 3 year amc with m/s paul enterprises of manaitand, dhanbad franchise of aquaguard eureka forbes on 28/10/2013 till 27/10/16 and unfortunately this machine broke down on 29/06/16, i wonder even if i have got any periodic service in this period or not, anyway on 30th your engineer visit and said that the machine is out of service and he will only check the fault once we pay him his visit charge of rs. 400 or he can even do that if we py him 250 without receipt, i asked him to check on a valid receipt so he charged me rs.400 and told me that the candle and carbon needs to be replaced for which either i can pay rs. 1100 charge or go for amc @1685, when i said him that this machine is under warranty he simply refused and said we run on a nationwide service and we have our system to check and this machine is out of warranty, than he started pressurizing to go for a 3 year contract but since i was on a doubt that this is in amc period but since no option left i only asked him to make it a 1 year amc, coz i have to go outstation next day and i was not in a position to search for that piece of paper (earlier we used to trust you so we are careless this time, and its my fault)
But whrn i returned back and searched for the paper i found it and i was surprised that this is the modusoperandi of company (whom we trusted blindly earlier) to sell a 3 year amc and then deny after a period of time.
When i complained to call centre on 07th of july vide complain no 96019780 where mr. nandlal told me he will return back to me within 2 days but he never did that then again i called on 13th july this time sonali picked the call and told me that it's my duty to show the contract paper to engineer which i found to be a nonprofessional attitude of her complain no 96073049
Now i feel i have no option left than to switch to ‪#‎kent‬ water purifier and ask all my friends and relatives to beware of this ‪#‎fraudulent‬ by company representatives.
Attach is both the contract paper