[Resolved] Eureka Forbes — Cheating Company. | |||||
Dear Sir, My details are as below Customer ID: [protected] Online refund request form id #002872 I have purchased Dr Aquaguard Genius plus from www.eurekaforbes.com on 22nd Oct 2016 by making full payment online with 30 days, Money back Guarantee. The product was delivered to me with missing parts installation parts. The installation guy said that he would come with the parts the very next day but no one turned up inspite of calling them almost every day. Finally after getting totally fed of of their service, I placed refund request on thier website on 4th Nov 2016. The product is box packed and uninstalled till date. I was assured by seniors of the customer care service that the product would be picked up within 1-2 days and money refunded. Its been almost a month now and every time I call the customer care, they say the same thing "Will be picked up in 2-3 days".Talking to the customer care is totally useless. I thought Eureka Forbes is a Genuine company but now I realised that I have been cheated. Never buy any of their products especially through their website www.eurekaforbes.com. My Rs 22, 990 is stuck and not yet refunded. It is just their marketing strategy to harass the customers so that they dont have to refund the money. DON'T FALL FOR THEIR 30 DAY REPLACEMENT GUARANTEE TRAP. Was this information helpful? | |||||
Feb 10, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Nov 23, 2016 Eureka Forbes Customer Care's response Hi Priyanka, That's not the kind of experience I'd want you to have. I have forwarded your details to the concerned team and they will contact you soon to resolve your issue. Regards, Piyush Dec 04, 2016 Updated by priyanka2015 Dear Piyush, The product was picked up on 26th Nov 2016 but have not yet received the refund. Kindly process the same at the earliest. Regards, Priyanka  Verified Support Jan 09, 2017 Eureka Forbes Customer Care's response Dear Priyanka, I understand that your concern has been addressed. Do let me know for any further assistance. Regards, Piyush | |||||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]
Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.
Cheapest people and company that I have seen in my life.
Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP
If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.