Eureka Forbes — Cheating the customer

Address:

Chennai, Tamil Nadu

Complaints…. Eureka forbes vacuum cleaner…cheating the customer
Sub:fraudulently cheating and seling it out the vacuum ceaner given for service job order no 53901, , ,
I dr. T. Anandamoorthy handed over a sparingly used eureka forbes vacuum cleaner, otherwise in a good working condition, for rectification of a minor defect of not recoiling of the power cord, on20 / 04 / 2015, to your service centre at ramavaram, chennai. One mr. Karthy technician (His mobile no[protected]) of that unit received my piece and told me that there is some plastic part of it has just melted and it has tobe replaced at a cost of around rs. 700 / = and i accepted his statement, and he assured me it will be returned in 2to 3 days. He assured me that he will call me back as soon as the problem is solved, but he never did it and even when i call his no he put my mobile no in his black list so that i couldn’t contact him. This such a cheating attitude of one who is working for a reputed concern like eureka forbes. After all these things on 11 / 05 / 2015 i personally went there to collect my vacuum cleaner and this fraud no1 the technician karthy handed over one condemned demo piece and pressurizing me to accept that one, but i refused since because i have written my name in my piece using permanent marker. This fellow started abusing me and in the mean time the service centre supervisor mr, saravanan (His mobile no [protected]) intervened and asked me to accept the piece and make use of it for the time being and my original piece will be delivered to me at my home, and with the hope i received that condemned demo piece after writing on the counterfoil that i am receiving only the condemned demo piece showing all my dissatisfactions and all my displeasures.
After that regarding this matter i tried to contact this service centre technical supervisor mr. Saravanan to his cell no[protected], but he also not responded satisfactorily and after some time this fraud no2 also put my mobile no in his black list it seems. Finlly the loss is to me apart from the mental agony and torture i suffered. The work shop of your company (Ramavaram service centre @chennai) has sold my very sparingly used vacuum cleaner fraudulently and cheated me and harassed me by making me running from pillar to post.
I request you to direct them to return my vacuum cleaner immediately and to pay a compensation of rs. 10, 000 / for deficiency in service, selling item fraudulently and causing me mental agony and harassment.
If above conditions are not fulfilled within 15 days from the date of receipt of this message, i shall be forced to approach appropriate forum to get the remedy.
Thankingyou
Dr. T. Ananda moorthy (Mobile no [protected])
17 / 22, 79th street, 18th avenue,
Ashok nagar, chennai. . 600083