Eureka Forbes — Clumsy installation and poor after sales service

Address:

Dharwad, Karnataka

I am from Hubli. A Salesman from Eureka Forbes, CTS. No. 4436, Vijaya Building, Vidyanagar, Hubli Came to us and for a about 2 months he repeatedly convinced me to buy a auqaguard. Purifier. We have accepted to buy one and purchased a AQUAGUARD UV ENHANCE making the advance payment. The Salesman's name is Anand P, Cell No. [protected]. Next day one of your serviceman came and installed the equipment. We asked to install the equipment at the location suggested by us and accepted by the Salesman in advance. Serviceman installed the equipment but he did not made proper routing of the piping. When we asked him to do it properly he told that he will come next day and will do the same but never returned. We tried to contact the Salesman and narrated him the situation. However he started avoiding our calls. In the meanwhile he did not submitted the invoice copy of the equipment. When we asked he told the same will be despatched by post within 15 days which we didn't received. After rigorously followed with him one day he came and promised that he will arrange to fix the problem by relocating the equipment. However again he not responded. He started avoiding our phones. All this process taken about 2 months and still we were suffering with the problem. (A photo is attached herewith) At last we had to contact your office where they told they will attend the problem and will also send the invoice. But they also not returned back. Again after following with them a week they despatched the invoice after 2 and 1/2 half months of purchase, and sent their serviceman for reinstallaiton. However to my surprise the serviceman told that he will charge Rs. 350 for the job as it is 2½ months lapsed after purchase. I am not able to understand why i should pay for their mistake. When we refused to pay, he returned without doing the job. We are still suffering with the problem and no-response from the standard company like auqaguard. I don't know how aquaguard appoints a irresponsible salesman like Anand