Eureka Forbes — Complaint about your service

Address:Ernakulam, Kerala

I had lodged for a service request for my aqua guard infinity on 05/08/2014. (Complaint no: [protected].)
Till date no one have bothered to attend or call back. But when I booked for a demo, they called the very next hour. This is the most irritating part. Why should we buy a product if there is no after sales service. (Specially for a product like a water purifying system).
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Eureka Forbes customer support has been notified about the posted complaint.
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Dear jojojohnmathai2014, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you and give us another chance to serve you with the best we have.
We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
I had to go through all these steps for you to reply back, and to get on to it. Once you sell a product, make sure you have the service support for the same. Or else specify to the customer from the start itself.
Dear jojojohnmathai2014, we have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
Hi
My Name is S.KUGAN
i am using your AQUA GUARD DUO Product for the last 2 years,
After putting AMC Your service employee changed all the filters,
After changing filters i am getting complaint every 3 months.
You can also check my complaint in your database.
My registered mobile number is [protected]

I booked a complaint on[protected] but till now there is no response
i am total get irritated from your service center people and also your customer care.

I am using many products but your company service is one of the worst service.

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