Eureka Forbes — Complaint for non service of aqua guard machines.Customer Code : [protected] & [protected]

Address:

Pune, Maharashtra

23rd March, 2015 To, The Chairman, Eureka Forbes Subject : Complaint for non service of aqua guard machines. Customer Code : [protected] & [protected] Dear Sir/Madam, This is with regard to services which were supposed to be rendered to us according to the contracts but were not given. In spite o[censored]s having a three year service contract for Costumer Code No. [protected], which ended on 31st August, 2011, for the one & half year of the period, no service had been made. Even after making calls to the respective people-in-charge & going personally, nobody came to service the machine. We were then told that due to changes of service centres this problem had occurred. When we contacted the new service centres, they said that the papers had not yet been received by them. After complaints, we were told that the period in which they did not service, they would extend the contract which has not been done till date. Also for Customer Code No. [protected], our three year contract is till 4th July, 2015, yet for the last two years, we have been serviced just once. When it was transferred to the new service centre, after repeated requests, they came to service the machine; the service man in fact spoilt our machine as he was new, which took them a month to repair. When asked why we were not being serviced we were told we were being serviced & after checking the service card, our signatures had been forged & written as door closed. This proved that everything the service centre was saying was absolutely false. They had done so also during our last contract the copy of which we have I went to the Eureka Forbes office on Sadhu Vaswani Chowk, near Hotel Woodland & met the people-in-charge, yet no one has come to do the needful. We also went to the Koregaon office to no avail. During the service, the plastic cover of the aqua guard had been broken by the service attendant, which was to be replaced but has not happened for the last four years. We were given the Area Leader’s no. By your service centre & also spoke to him Mr. Ramnath Rathod. He put us on to his assistant Yogesh Mali but yet nothing had been done. If yet nothing is done, we will be left with no other alternative but to go to the Consumer Court. Therefore, I request you to please check the respective service cards & see when & how many services were made & how many are officially supposed to be made, how many times the candle & carbon were changed, I request you to please attend to this at the earliest or otherwise as said earlier, I would be left with no other alternative but to go to the Consumer Court. Yours Sincerely Raju Nebhnani